SBA Document Specialist - GGL

Synovus • Raleigh, NC

1d

About The Position

The SBA Document Specialist provides administrative and operational support to ensure SBA and USDA loan files and documentation are prepared in accordance with government regulations and internal policies and procedures. The role manages loan documentation from application through closing and serves as a client liaison throughout the process. It works with sales, credit, legal, and closing teams to balance client experience, on-time delivery, and risk management.

The position supports loan application and closing processes by gathering and verifying information, preparing and organizing loan files, coordinating preliminary processing, compiling final documentation, and assisting the loan closing team. It also provides client service, processes commitment letter deposits, pays and logs third-party invoices, and refers clients to other specialty areas when appropriate. Team members are expected to follow applicable policies and regulations, identify risks, and promptly report known or suspected violations.

Requirements

• High school diploma or equivalent.
• At least 10 years of experience in financial services, including 5 years of SBA documentation or other relevant experience.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
• Knowledge of SBA Standard Operating Procedures (SOP), processing requirements, and USDA program parameters.
• Knowledge of federal and state banking regulations and compliance requirements related to lending, loan transaction processing, and internal audit requirements.
• Excellent interpersonal, verbal, and written communication skills.
• Effective analytical and problem-solving ability with strong attention to detail.
• Ability to work accurately in a fast-paced environment and under pressure.
• Ability to work independently and collaboratively and prioritize daily tasks.
• Excellent client service skills.
• Tact and diplomacy when dealing with clients and team members.
• Ability to stand and sit for prolonged periods, use manual dexterity, communicate verbally, maintain visual acuity, perform repetitive motions, and hear.
• Ability to sustain long periods of mental concentration.
• Ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

Responsibilities

• Provide distinctive service to clients and prospects in person and by telephone, respond to inquiries, and resolve client issues.
• Support the firm-wide three-ring phone-answering standard.
• Comply with bank policies and procedures, applicable laws, regulations, and regulatory guidance.
• Stay informed about SBA and USDA lending laws, regulations, and procedures to manage documentation risk.
• Complete required training to help identify and deter money laundering and other unlawful activities, including BSA, AML, CIP, and OFAC training.
• Assist Financial Advisors with obtaining, compiling, and verifying information relevant to loan applications, including borrower supporting documents and internal research.
• Coordinate and perform preliminary processing of new loan packages, including preparing forms, updating checklists, setting up loan files, organizing and naming documents, and ordering credit reports, OFAC and CIP checks, flood searches, and 8821 requests for transcripts.
• Work with SBA Financial Advisors and SBA Closing Advisors to verify preliminary application and closing checklists and identify, document, and resolve potential closing issues.
• Serve as the client liaison throughout the lending process and work with internal sales, credit, and closing partners to ensure loan requirements are satisfied.
• Compile final loan documents in accordance with application and closing checklists so files are complete and accurate for closing.
• Process borrower commitment letter deposits.
• Pay third-party invoices and log payments.
• Support the loan closing team with daily loan processing and general departmental functions.
• Address clients' business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
• Observe policies, procedures, laws, regulations, and risk limits relevant to the role, and promptly report known or suspected violations to the appropriate Company authority.
• Assist other team members as needed to ensure distinctive service.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED