SB Shop Manager
About The Position
Shop Managers at Strickland Brothers lead service center operations, develop and coach the team, and drive performance across service volume, sales, labor efficiency, and customer satisfaction. They create a positive, high-performing work environment and ensure services follow the Strickland Brothers Way, delivering fast, friendly, and reliable customer service. Shop Managers are working leaders who support service operations alongside their teams when needed, including in greeter, hood technician, or pit technician roles. The position is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The stated pay range represents estimated gross earning potential when annualized and includes projected monthly bonuses based on shop performance. High-performing Shop Managers may have opportunities to advance to Certified Training Manager and Area Manager roles.
Requirements
- Must be at least 18 years of age.
- Valid driver's license.
- Successful completion of a background check.
- Reliable transportation.
- Willingness to work a schedule that typically averages approximately 50 hours per week.
- Basic computer skills or ability to quickly learn company systems.
- Ability to stand, stoop, bend, squat, and reach for extended periods.
- Ability to lift and carry up to 50 lbs.
- Ability to work in an automotive service environment, including non-climate-controlled conditions.
- Ability and willingness to work during all seasons and weather conditions.
- Ability to work in confined spaces when necessary.
Responsibilities
- Lead, coach, and develop a high-performing service center team.
- Recruit, interview, hire, and train team members.
- Provide ongoing coaching and feedback to support employee development.
- Foster a positive team environment aligned with the Strickland Brothers Way.
- Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
- Address customer concerns and resolve issues quickly and professionally.
- Monitor customer feedback and coach the team to improve service quality.
- Oversee daily shop operations, including opening and closing procedures.
- Assign technician roles and manage workflow to maintain efficient service flow.
- Ensure the shop remains clean, safe, and organized.
- Monitor service volume, sales, labor efficiency, and customer satisfaction metrics to drive shop performance.
- Create weekly schedules and manage labor to meet operational needs.
- Partner with the Area Manager to review performance and set shop goals.
- Maintain accurate inventory levels and complete inventory counts.
- Manage cash handling procedures, including daily deposits.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Support service operations alongside the team when needed, including in greeter, hood technician, or pit technician roles.
Benefits
- Free employer-paid preventive care medical plan for full-time employees.
- Dental and vision coverage.
- Short-term and long-term disability coverage.
- Company-paid life insurance.
- Monthly bonus program.
- 401(k) retirement savings plan.
- Paid time off compliant with state requirements.
- Generous employee discounts.
- Paid training.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
