SB Shop Manager
About The Position
At Strickland Brothers, Shop Managers lead service centers by overseeing daily operations, developing and coaching their teams, and driving performance across oil change count, sales, labor efficiency, and customer satisfaction. They create a positive, high-performing work environment and ensure services follow the Strickland Brothers Way. Shop Managers are working leaders who support service operations alongside their teams when needed, including assisting as a greeter, hood technician, or pit technician. The role is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The stated pay range represents estimated gross earning potential when annualized and includes projected monthly bonuses based on shop performance. High-performing Shop Managers may have opportunities to advance into Certified Training Manager and Area Manager roles.
Requirements
- Must be at least 18 years of age.
- Valid driver’s license required.
- Successful completion of a background check.
- Reliable transportation required.
- Willingness to work a schedule that typically averages approximately 50 hours per week.
- Basic computer skills or the ability to quickly learn company systems.
- Ability to stand, stoop, bend, squat, and reach for extended periods of time.
- Ability to lift and carry up to 50 lbs.
- Ability to work in an automotive service environment.
- Comfortable working in non-climate-controlled environments.
- Ability and willingness to work during all seasons and weather conditions.
- Ability to work in confined spaces when necessary.
Responsibilities
- Lead, coach, and develop a high-performing service center team.
- Recruit, interview, hire, and train team members.
- Provide ongoing coaching and feedback to support employee development.
- Foster a positive team environment aligned with the Strickland Brothers Way.
- Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
- Address customer concerns and resolve issues quickly and professionally.
- Monitor customer feedback and coach the team to continuously improve service quality.
- Oversee daily shop operations, including opening and closing procedures.
- Manage workflow by assigning technician roles and maintaining efficient service flow.
- Ensure the shop remains clean, safe, and organized.
- Monitor service volume, sales, labor efficiency, and customer satisfaction to drive shop performance.
- Create weekly schedules and manage labor to support operational needs.
- Partner with the Area Manager to review performance and set shop goals.
- Maintain accurate inventory levels and complete inventory counts.
- Manage cash-handling procedures, including daily deposits.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Support service operations alongside the team when needed, including work as a greeter, hood technician, or pit technician.
Benefits
- Free employer-paid preventive care medical plan for full-time employees
- Dental, vision, short-term and long-term disability
- Company-paid life insurance
- Monthly bonus program
- 401(k) retirement savings plan
- Paid time off compliant with all state requirements
- Generous employee discounts
- Paid training
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
