SB Shop Manager
About The Position
At Strickland Brothers, Shop Managers lead service center operations. They oversee day-to-day shop activities, develop and coach their teams, and drive performance across business metrics such as oil change count, sales, labor efficiency, and customer satisfaction. They create a positive, high-performing work environment and ensure services are delivered according to the Strickland Brothers Way. This is a working-leader role: Shop Managers actively support service operations alongside their teams as needed, including assisting as a greeter, hood technician, or pit technician. The position is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The stated pay range represents estimated gross earning potential when annualized and includes projected monthly bonuses based on shop performance. High-performing Shop Managers may advance to Certified Training Manager and Area Manager roles.
Requirements
- Must be at least 18 years of age.
- Valid driver’s license required.
- Successful completion of a background check.
- Reliable transportation required.
- Willingness to work a schedule that typically averages approximately 50 hours per week.
- Basic computer skills or the ability to quickly learn company systems.
- Ability to stand, stoop, bend, squat, and reach for extended periods of time.
- Ability to lift and carry up to 50 lbs.
- Ability to work in an automotive service environment.
- Comfortable working in non-climate-controlled environments.
- Ability and willingness to work during all seasons and weather conditions.
- Ability to work in confined spaces when necessary.
Responsibilities
- Lead, coach, and develop a high-performing service center team.
- Recruit, interview, hire, and train team members.
- Provide ongoing coaching and feedback to support employee development.
- Foster a positive team environment aligned with the Strickland Brothers Way.
- Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
- Address customer concerns and resolve issues quickly and professionally.
- Monitor customer feedback and coach the team to continuously improve service quality.
- Oversee daily shop operations, including opening and closing procedures.
- Manage workflow by assigning technician roles and maintaining efficient service flow.
- Ensure the shop remains clean, safe, and organized.
- Monitor service volume, sales, labor efficiency, and customer satisfaction to drive shop performance.
- Create weekly schedules and manage labor to support operational needs.
- Partner with the Area Manager to review performance and set shop goals.
- Maintain accurate inventory levels and complete inventory counts.
- Manage cash handling procedures, including daily deposits.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Support service operations as needed, including working as a greeter, hood technician, or pit technician.
Benefits
- Free employer-paid preventive care medical plan for full-time employees
- Dental, vision, short-term and long-term disability
- Company-paid life insurance
- Monthly bonus program
- 401(k) retirement savings plan
- Paid time off compliant with all state requirements
- Generous employee discounts
- Paid training
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
