SB Shop Manager

Accelerated Brands•Shelbyville, IN

5h•$44,000 - $50,000

About The Position

At Strickland Brothers, Shop Managers lead service center teams and oversee day-to-day operations. They develop and coach employees, drive business performance across metrics such as service volume, sales, labor efficiency, and customer satisfaction, and ensure services follow the Strickland Brothers Way. Shop Managers foster a positive, high-performing work environment and work alongside their teams when needed in roles such as greeter, hood technician, or pit technician. The role is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The stated pay range represents estimated gross earning potential when annualized and includes projected monthly bonuses based on shop performance. Shop Managers may have opportunities to advance to Certified Training Manager and Area Manager roles.

Requirements

Must be at least 18 years of age.
Valid driver’s license required.
Successful completion of a background check.
Reliable transportation required.
Willingness to work a schedule that typically averages approximately 50 hours per week.
Basic computer skills or the ability to quickly learn company systems.
Ability to stand, stoop, bend, squat, and reach for extended periods.
Ability to lift and carry up to 50 lbs.
Ability to work in an automotive service environment.
Comfort working in non-climate-controlled environments.
Ability and willingness to work during all seasons and weather conditions.
Ability to work in confined spaces when necessary.

Responsibilities

Lead, coach, and develop a high-performing service center team.
Recruit, interview, hire, and train team members.
Provide ongoing coaching and feedback to support employee development.
Foster a positive team environment aligned with the Strickland Brothers Way.
Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
Address customer concerns and resolve issues quickly and professionally.
Monitor customer feedback and coach the team to continuously improve service quality.
Oversee daily shop operations, including opening and closing procedures.
Assign technician roles and manage workflow to maintain efficient service flow.
Ensure the shop remains clean, safe, and organized.
Monitor service volume, sales, labor efficiency, and customer satisfaction to drive shop performance.
Create weekly schedules and manage labor to support operational needs.
Partner with the Area Manager to review performance and set shop goals.
Maintain accurate inventory levels and complete inventory counts.
Manage cash handling procedures, including daily deposits.
Ensure compliance with company policies, safety standards, and operational procedures.
Support service operations alongside the team when needed, including as a greeter, hood technician, or pit technician.