Satellite Positioning Support Specialist - Marine

Fugro•Houston, TX

1d•Onsite

About The Position

The Satellite Positioning Support Specialist is responsible to interact directly with Satellite Positioning clients to enable subscription services, generate client Invoices and process payments during a twelve (12) hour shift. Additionally, provide remote technical support on OmniSTAR hardware and Satellite Positioning solutions to clients.

Requirements

Authorized to work in the United States without restrictions.
Possess a high school diploma or equivalent is required.
Have one year of working experience required.
Flexibility to work in twelve-hour shift system.
Good oral and written communication skills.
Ability to work in a team environment.
Good troubleshooting and problem-solving skills.

Nice To Haves

A Secondary Vocational Education is preferred.
A year of more of experience understanding a GPS/GNSS satellite positioning is preferred.
Fluent in Spanish or Portuguese preferred.

Responsibilities

Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
Consult and coordinate with Product manager, Controller and other relevant stakeholders in Satellite Positioning Service Line on all levels.
Follow directives from shared services and operational activities in the Service Line.
Enable subscriptions as required by Satellite Positioning clients.
Provide remote technical support on OmniSTAR hardware and solutions.
Coordinate and support sales processes and sale contracts.
Interact directly with clients to provide subscriptions and support.
Monitor and report on sales activities.
Adhere to Fugro policies and procedures.
Ensure three-way match: Subscriptions / Invoicing / Payment.
Close out open client support requests.
Key performance indicators.