SAR Quality assurance specialist

Wise•Austin, TX

19d

About The Position

As a Quality Assurance Specialist focused on SAR Reporting at Wise, you will provide expert, objective assurance on the quality and effectiveness of operational processes and controls. You will help ensure risks are identified, assessed, and mitigated in line with policy requirements, identify weaknesses, assess risk materiality, and report outcomes. Using risk expertise and critical thinking, you will conduct holistic and detailed reviews in line with agreed methodologies and KPIs, then recommend improvements. The role requires experience with external suspicious activity reporting, regulatory compliance, and Financial Intelligence Units (FIUs). You will work with dynamic KPIs and expectations designed to measure effectiveness, productivity, and contribution to team and company objectives. These expectations will be shared for your role and team and may adapt as circumstances and priorities change.

Requirements

At least 2 years of experience in QA related to BSA/AML, AML investigations, or SAR reporting.
Fluent English, with strong written and verbal communication skills and the ability to clearly articulate thoughts and recommendations.
Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, and root cause analysis; applies consistent standards across reviews.
Risk and compliance expertise relevant to SAR reporting, including identifying and assessing risks, interpreting and applying policy requirements and guidance, and understanding the applicable regulatory environment.
Strong analytical skills for reviewing and investigating customer files, identifying missing information, issues, trends, and root causes, and using AI and data as appropriate.
Competence using case management systems, dashboards, and AI tools to support casework and analysis.
Understanding of automation and AI, and comfort working with evolving tools and technologies to improve ways of working.
Critical thinking, attention to detail, willingness to challenge assumptions and investigate further, ability to connect information across sources, and ability to explain rationale so QA outcomes can withstand audit and regulatory scrutiny.
Ability to use facts, data, policy, and risk frameworks to support conclusions and assess risk materiality.
Clear, constructive, and concise written and verbal communication, including explaining risks and issues in simple, actionable terms.
Adaptability to evolving requirements and changes to team, policy, guidance, processes, and systems; openness to feedback and continuous improvement.

Responsibilities

Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes and compliance with global and regional policies, relevant guidance, and risk appetite.
Assess the risk, materiality, and root causes of findings, providing clear and robust reasons aligned with policy compliance and risk mitigation.
Participate in calibration exercises to share findings and best practices and support consistent, correct decisions across the team.
Communicate outcomes to stakeholders, covering key risks, issues, root causes, and recommendations, while maintaining robust records and audit trails.
Analyse and communicate emerging themes and trends and recommend opportunities for continuous improvement.
When assigned, scope, plan, and execute root cause analyses or targeted investigations.
Contribute to team collaboration and knowledge sharing to enhance team capabilities.
Proactively work toward individual and team KPIs and SLAs, maintaining a commitment to quality and speed.
Meet deadlines, optimise processing times, and take ownership and accountability for delivering results.
Perform additional assigned tasks and participate in meetings, training, and internal events to support team and company objectives.
Uphold Wise’s values in daily interactions.
Take ownership of personal development by building expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.