SAP Sales and Service Cloud Lead Architect

Deloitte • Tampa, FL

9d • $134,500 - $265,100

About The Position

Deloitte’s Customer team helps organizations deepen customer relationships through customer and commercial strategy, advanced analytics, Generative AI, digital products, marketing, commerce, sales, and service. The team combines business strategy, technology, creativity, and managed services to address challenges affecting customers, partners, constituents, and the workforce.

As a Lead Architect at Deloitte Digital, you will design, develop, and re-engineer complex application components and integrate software packages. You will apply consultative skills, business knowledge, and technical expertise to integrate packaged technology into client environments and achieve business results. The role focuses on SAP Sales and Service Cloud V2 architecture and transformation, including integrations, extensions, identity and access, sales and service capabilities, and migrations from C4C. You will advise on the broader SAP CX landscape and govern delivery from blueprint through operational handover.

The role is part of Deloitte's Advertising, Marketing & Commerce team, which designs and implements technology platforms for personalized marketing across digital touchpoints. Its work includes AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.

Recruiting for this role ends on January 13, 2027. The position may be based in any of the listed 32 U.S. locations and requires travel up to 50%, on average. The estimated salary range is $134,500–$265,100. The role may also be eligible for a discretionary annual incentive, subject to program rules and applicable factors. Limited immigration sponsorship may be available.

Requirements

• 7+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1/V2 and SAP BTP Build.
• 3+ years of experience in SAP Sales Cloud and Service Cloud functional and technical configuration and setup, including CTI integration.
• 7+ years of experience in Lead to Cash and Customer Service to Field Service processes.
• 1+ years of experience in SAP FSM and SAP CPQ Cloud solutions.
• Ability to travel up to 50%, on average, based on the work and clients and industries/sectors served.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

Nice To Haves

• Experience in SAP Field Service Management (FSM) Cloud.
• Experience in SAP CPQ 2.0.
• Experience in SAP OTC – Sales and Distribution.

Responsibilities

• Lead discovery and exploration workshops to assess current-state processes, pain points, business requirements, and transformation priorities.
• Define the end-to-end solution and integration architecture for SAP Sales and Service Cloud V2, aligning functional, technical, and business needs.
• Set architecture direction for integrations with SAP and third-party systems, including S/4HANA, using SAP Integration Suite, APIs, OData, and event-based patterns.
• Define the extensibility strategy across in-app and SAP BTP side-by-side options, including CAP/RAP services, custom objects, UI extensions, and reporting.
• Design identity, authentication, authorization, and role-based access models using SAP Cloud Identity Services, including SSO, OAuth, and data-access controls.
• Guide solution design for core sales and service capabilities, including lead-to-quote processes, case management, agent experience, omnichannel routing, and service levels.
• Lead architecture and functional design for C4C-to-Sales and Service Cloud V2 migration, considering data, integrations, extensions, and conversion supportability.
• Advise on the broader SAP CX landscape, including Field Service Management and CPQ, and develop implementation roadmaps aligned to client objectives.
• Govern delivery from blueprint and functional specifications through configuration, development, testing, training, and operational handover.
• Lead projects or workstreams, collaborate with teams and clients, manage priorities and deadlines, and mentor and guide others.

Benefits

• Broad range of employee benefits; specific benefits are not listed.
• Opportunities for on-the-job learning and formal development programs, leadership opportunities, and mentorship.
• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed