SAP S4/HANA Business & IT Support

Baillie Group•Hamburg, NY

2d•Remote

About The Position

The Baillie Group is seeking an experienced SAP S/4HANA Business & IT Support professional to provide first-line SAP support to manufacturing facilities, yards, warehouses, and inventory operations. The position combines technology, data analysis, and manufacturing operations to resolve issues and improve processes. It is a remote position with travel to Baillie Group facilities several times per year, and the stated schedule is Monday–Friday, 8:00 AM–5:00 PM EST. The anticipated pay range is $60,000–$75,000 per year. The role works directly with operations teams to address business and technology challenges.

Requirements

1–3 years of hands-on SAP S/4HANA experience as a power user, key user, or support/helpdesk professional.
Experience with SAP MM and/or PP and familiarity with Fiori applications.
Intermediate to advanced Microsoft Excel skills, including XLOOKUP/VLOOKUP, INDEX/MATCH, IF/IFS, Pivot Tables, Power Query, conditional formatting, and data validation.
Ability to analyze large datasets and reconcile information exported from SAP.
Experience in a manufacturing, warehouse, distribution, industrial, or supply chain environment.
Strong analytical and problem-solving skills with excellent attention to detail.
Ability to communicate technical information clearly to technical and non-technical employees.
Comfort working with frontline operations employees and visiting manufacturing facilities or yards when needed.

Nice To Haves

Experience supporting mobile devices in a manufacturing or industrial environment.
Experience in the lumber, timber, paper, building materials, or forest products industry.
VBA/Macros experience.

Responsibilities

Provide first-line SAP S/4HANA support to yard, production, warehouse, and inventory employees.
Troubleshoot SAP issues and assist users with daily transactions.
Support SAP Materials Management (MM) and Production Planning (PP) processes, including inventory movements, goods receipts, production orders, material consumption, and production confirmations.
Use Microsoft Excel to analyze SAP data, reconcile inventory discrepancies, and identify transaction issues.
Maintain and improve Excel-based reports, trackers, and dashboards.
Manage and prioritize support requests and escalate complex issues as needed.
Support physical inventory activities and help ensure SAP records accurately reflect actual inventory.
Support SAP mobile devices used in yard and manufacturing operations, including installations and updates.
Assist with SAP training and maintain user documentation.
Work with operations teams to understand issues and develop practical solutions.