SAP S/4 HANA Service Management Systems Analyst

Xylem•Charlotte, NC

About The Position

As an SAP S/4HANA Service Management Systems Analyst, you will lead the design, configuration, implementation, and optimization of SAP Service and Asset Management solutions that support critical business operations. You will partner with business stakeholders and cross-functional teams to translate complex business requirements into scalable SAP solutions while driving digital transformation initiatives. This hands-on role requires deep functional expertise across Service Management, Plant Maintenance, and Asset Management, focused on delivering integrated, business-driven solutions within the SAP S/4HANA ecosystem. The position offers a growth path toward Solution Architect responsibilities. You will collaborate with business, functional, and technical teams to deliver solutions, enhancements, testing, and continuous improvement, and serve as a liaison among stakeholders and technical resources. Xylem is a global water solutions company with 23,000 employees operating in more than 150 countries. The company develops technology solutions for water usage, conservation, and reuse, serving public utilities, industrial sectors, residential areas, commercial buildings, and utility providers. Xylem also describes its commitment to inclusion and belonging and offers employees the opportunity to participate in its paid Volunteer Program, Xylem Watermark.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
Minimum 10 years of hands-on SAP experience as a Subject Matter Expert supporting SAP Service Management, Customer Service, Asset Management, and Plant Maintenance solutions.
Extensive experience delivering SAP S/4HANA implementations, migrations, or transformation programs.
Deep understanding of Service-to-Cash processes, Service & Repair Orders, Service Contracts, Warranty Management, Warranty Claims, and Loaner/Rental Asset processes.
Experience designing and supporting integrations between SAP and Microsoft Dynamics CRM or similar Field Service Management platforms.
Strong knowledge of cross-functional SAP integrations involving OTC (SD), Project Systems (PS), Finance (R2R/FI-CO), Production Planning, and Supply Chain processes.
Proven ability to lead requirements gathering, solution design, configuration, testing, and deployment activities.
Strong project management, analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills, including the ability to translate technical concepts into business value.
Communicates clearly and effectively with technical and non-technical stakeholders.
Builds strong partnerships across business and IT functions.
Demonstrates ownership, accountability, and a continuous improvement mindset.
Influences decision-making through collaboration, expertise, and business acumen.
Balances strategic thinking with hands-on execution.

Nice To Haves

SAP S/4HANA Service and/or Asset Management certification.
Experience with SAP Activate methodology and Agile delivery frameworks.
Experience supporting organizations within industrial manufacturing, heavy equipment, machinery, utilities, or high-tech industries.
Experience with Microsoft Dynamics Field Service and broader field service ecosystems.
Experience mentoring team members and contributing to enterprise solution architecture initiatives.
Demonstrated interest and capability in progressing toward a Solution Architect career path.

Responsibilities

Lead business process workshops and collaborate with stakeholders to identify requirements and align SAP solutions with business objectives.
Design, configure, and implement SAP S/4HANA Service Management solutions, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Warranty Management, and Loaner/Rental Asset processes.
Configure and support SAP Plant Maintenance (PM), Technical Objects, Installed Base (IBase), and Asset Management capabilities to improve asset visibility and operational efficiency.
Drive cross-functional integration across SAP modules, including OTC (Sales & Distribution), R2R (Finance), PTM/Production Planning, MM, and SCM.
Lead integration efforts between SAP and external platforms, including Microsoft Dynamics CRM Field Service and other enterprise applications.
Partner with business, functional, and technical teams to support solution delivery, system enhancements, testing activities, and continuous improvement initiatives.
Serve as the primary liaison between business stakeholders, functional teams, and technical resources to ensure alignment and successful execution.