SAP Order to Cash Senior Analyst

Accenture•Houston, TX

20h•Hybrid

About The Position

This role is responsible for delivering dynamic support by identifying and resolving issues across multiple components of critical business processes. The individual will serve as a subject matter expert, collaborate effectively, and guide the team to ensure high performance. Accountability for team decisions, engagement with various cross-functional groups, and contribution to key strategic and operational outcomes are expected. The role also involves providing solutions to complex problems within and across teams, requiring expert-level proficiency in SAP SD Functional. The work includes monitoring day-to-day activities like system and dashboard monitoring, coordinating with offshore and onshore teams regarding business requirements and challenges, and interacting with client teams for critical business processes. It also involves analyzing system performance, identifying improvement opportunities, developing and implementing strategies for system functionality and stability, and collaborating with cross-functional teams on project goals. Documentation of processes, solutions, and troubleshooting steps is crucial for building a knowledge base. The position supports end-to-end Order-to-Cash (O2C) processes, including Order Management, Pricing & Formula & Average pricing, Packing, Billing, Invoicing, Returns, Output, and Credit Management, as well as TSW-Nominations and Ticketing, TD-Bulk shipment and Exchanges processes. Troubleshooting inbound and outbound interface issues with third-party systems, in collaboration with Technical and PI/PO teams, and facilitating training sessions for knowledge sharing and team development are also key aspects.

Requirements

A minimum of 1 year of experience with SAP Sales and Distribution
Bachelor's degree or equivalent (minimum 12 years' work experience). If associate's degree, must have equivalent minimum 6-year work experience.

Nice To Haves

Experience with IS Oil & Gas
Understanding of finance and MM integration and revenue impacts Experience.
Experience writing functional specifications independently and should have good work experience dealing with critical production incidents and design enhancements.
Strong analytical skills with ability to work in advanced excel based data analysis.

Responsibilities

Monitoring Day-to-Day activities like system monitoring and dashboard monitoring.
Coordinate with offshore and onshore team with respect to business requirements and lead the team to understand any challenges or issues facing.
Coordinate and interact with client team for critical business processes.
Analyzing system performance and identifying opportunities for improvement.
Developing and implementing strategies to enhance system functionality and stability.
Collaborating with cross-functional teams to align project goals, timelines, and deliverables.
Documenting processes, solutions, and troubleshooting steps to build a comprehensive knowledge base for future reference.
Supporting end-to-end Order-to-Cash (O2C) processes, including Order Management, Pricing & Formula & Average pricing, Packing, Billing, Invoicing, Returns, Output, and Credit Management.
End to end TSW-Nominations and Ticketing, TD-Bulk shipment and Exchanges processes.
Troubleshooting inbound and outbound interface issues with third-party systems, working closely with Technical and PI/PO teams.
Facilitating training sessions to promote knowledge sharing and team development.