SAP NS2 SAC Support Engineer

SAP•Herndon, VA

1d•$91,900 - $199,000•Hybrid

About The Position

SAP NS2 Secure Cloud Support organization is seeking an experienced Support Engineer for SAP Analytics Cloud (SAC) to provide technical support for planning, analytics, reporting, data connectivity, and administration scenarios in secure customer environments. NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer. The primary responsibilities of this role are delivering expert-level customer support for SAP Analytics Cloud , driving proactive support and service improvement activities, and participating in a continuous learning culture. This individual will work directly with customers, technical leads, and cross-functional teams to resolve complex SAC issues and improve the customer support experience. This role is ideal for someone with experience supporting or administering SAP Analytics Cloud in areas such as: Story and dashboard troubleshooting Planning models and data actions Data imports and live data connections User, role, and tenant administration Performance analysis and issue reproduction Integration with SAP and non-SAP data sources

Requirements

5-8 + years of experience implementing, administering, or troubleshooting enterprise software applications
Hands-on experience with SAP Analytics Cloud , including support, administration, implementation, or customer-facing troubleshooting
Experience supporting one or more of the following SAC capability areas: Business intelligence and dashboarding, Planning and forecasting, Data modeling and data integration, Security and user administration, Live and import data connectivity
Working knowledge of SAP analytics ecosystem components such as SAP BW, SAP HANA, SAP S/4HANA, Datasphere, or related reporting/data platforms is strongly preferred
Basic to advanced knowledge in one application/technology area and basic knowledge of at least one related area
Basic to advanced understanding of business processes supported by analytics, planning, and reporting solutions
Technical troubleshooting skills, including debugging, tracing, log review, and verification of complex configuration/customizing
Experience working with customers in enterprise support environments with SLA-driven case management preferred
US Citizen
Must be a US Citizen; this position requires access to customer data.