SAP iXp Intern - Customer Engagement Advisory [Newtown Square, PA]
About The Position
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact. The Customer Engagement Advisory (CEA) Team delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises. We provide end-to-end advisory to establish a stable foundation for our top 3000 customers, prioritizing our focus on Premium Engagements. We connect and build the bridge bringing our customers and their front roles together with other relevant units within SAP, advising them to close gaps in knowledge, acting as experts, partners, and coaches. Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market.
Requirements
- Current or graduated student, bachelor’s degree, in Information Technology and/or Business
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Strong writing and listening skills
- Strong communication skills
- Excellent attention to detail
- Knowledge in or ability to learn ERP, CRM and other SAP systems
- Willing to learn and self-driven individual
- Work well with deadlines and have ability to multi-task
- Proven ability to maintain confidentiality
- Fluent English is mandatory
Nice To Haves
- Fluent Spanish is a plus
Responsibilities
- Manage and review incoming CEA requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CEA to take appropriate next actions
- Filter requests for critical situations that require immediate action
- Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
- Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
- Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
- Actively contribute in the collection and management of metrics required by the CEA leadership
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- Personalized mentoring, coaching, and career development support.
- Endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Intern
