SAP Implementation Specialist

Gaumard Scientific•Miami, FL

1d•Onsite

About The Position

This position serves as an essential resource and subject matter expert in the continuous support of the company's ERP system to ensure user tickets are resolved in a timely fashion. The SAP Specialist writes scripts to develop reports and help with the ongoing development of training manuals, end-user documentation, technical guides, and other materials used to support the ongoing process continuation and improvement of our systems, processes, and end-user training library.

Requirements

Bachelor Degree in Business or a Technical field or equivalent
3 or more years of technical experience with SAP Business One or any other major ERP system
2 or more years working with end-users to troubleshoot and resolve user errors and other technical issues
Experience with writing queries, developing reports and user guides, and technical documentation
Intermediate to Advanced Microsoft Office user
Excellent verbal and written communication skills
Excellent organizational skills with strong attention to detail and accuracy
Ability to analyze and solve problems in a constantly changing environment
Self-starter with the ability to perform under pressure.

Responsibilities

Monitor the SAP ticketing system to ensure timely resolution of user tickets
Provide technical support to troubleshoot user errors
Organize, maintain and analyze SAP master data to ensure data integrity
Prepare data sets from outer sources for batch import into SAP
Perform SAP maintenance tasks such as validating business partners, items, and discount schedules.
Develop on-demand reports for sales, accounting, customer service, and other departments as requested
Perform end-user training and develop training documentation such as help files and how-to guides
Maintain the SAP product library through working with marketing to ensure all product photos and descriptions are up to date
Develop troubleshooting documentation to be used internally by the SAP team
Process item request forms and engineering change notifications
Develop best practices newsletter
Support and or lead with other special projects as assigned
Other duties as assigned