SAP CX Solution Lead – Utilities

Computer Task Group, Inc • Denver, CO

6d • Onsite

About The Position

CTG is seeking to fill a SAP CX Solution Lead – Utilities position for our client. This role involves leading the end-to-end SAP CX workstream, including discovery, design, build, testing, cutover, and hypercare. The successful candidate will deliver SAP Service Cloud solutions integrated with SAP S/4HANA and SAP IS-U. Key responsibilities include leading design workshops, steering committees, and stakeholder meetings, as well as designing utility customer service processes such as billing inquiries, move-in/move-out, payments, outages, and complaints. The role also requires defining CX solution architecture and integration using SAP CPI, APIs, CTI, payment platforms, and customer portals, while managing project scope, risks, quality, and cross-functional onshore/offshore teams.

Requirements

• Expertise with SAP Service Cloud and/or SAP CRM.
• Strong knowledge of SAP IS-U and SAP S/4HANA integration.
• Experience with SAP CPI, APIs, and enterprise integration patterns.
• Strong facilitation, stakeholder management, and leadership skills.
• Knowledge of BPMN, value stream mapping, and customer journey design.
• 8–12 years of SAP consulting experience.
• 5+ years of SAP CX/CRM experience in the utilities industry.
• Minimum of two full lifecycle SAP CX implementations with lead responsibility.
• Experience leading cross-functional teams and enterprise SAP transformation projects.
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• SAP CX, Service Cloud, or CRM certifications are preferred.

Responsibilities

• Lead the end-to-end SAP CX workstream, including discovery, design, build, testing, cutover, and hypercare.
• Deliver SAP Service Cloud solutions integrated with SAP S/4HANA and SAP IS-U.
• Lead design workshops, steering committees, and stakeholder meetings.
• Design utility customer service processes, including billing inquiries, move-in/move-out, payments, outages, and complaints.
• Define CX solution architecture and integration using SAP CPI, APIs, CTI, payment platforms, and customer portals.
• Manage project scope, risks, quality, and cross-functional onshore/offshore teams.

Benefits

• competitive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior