SAP CX Functional Consultant

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

7d•Remote

About The Position

CTG is seeking an experienced SAP CX Functional Consultant to join our client's implementation team. This position is ideal for a consultant with hands-on experience configuring SAP Customer Experience solutions and partnering with business stakeholders to deliver scalable, customer-centric solutions. You'll play a key role in analyzing business requirements, configuring SAP CX applications, supporting integrations, and ensuring successful project delivery across multiple functional areas.

Requirements

Strong functional expertise in SAP Customer Experience (CX) solutions.
Hands-on configuration experience with one or more of the following: SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Customer Data Cloud
Knowledge of CRM, digital commerce, marketing automation, and customer engagement processes.
Experience integrating SAP CX with SAP ERP, SAP CRM, SAP BW, and other enterprise systems.
Strong business process analysis and requirements gathering skills.
Experience creating functional specifications, configuration documentation, and testing artifacts.
Excellent troubleshooting, analytical, and problem-solving abilities.
Ability to collaborate effectively with cross-functional business and technical teams.
5+ years of SAP functional consulting experience, including SAP CX implementations.
Proven experience delivering end-to-end SAP CX implementation and configuration projects.
Experience leading requirements gathering sessions and translating business needs into functional solutions.
Hands-on experience with configuration, testing, deployment, user training, and production support.
Experience supporting enterprise integration initiatives involving SAP CX and other SAP platforms.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Consulting experience working directly with clients in fast-paced project environments preferred.
SAP CX certifications are preferred.

Responsibilities

Analyze business requirements and translate them into scalable SAP Customer Experience (CX) solutions.
Design, configure, and implement SAP CX applications to meet client business objectives.
Configure and support SAP Commerce Cloud, Marketing Cloud, Sales Cloud, and Customer Data Cloud solutions.
Collaborate with business stakeholders, project managers, technical teams, and other consultants throughout the project lifecycle.
Develop and maintain functional specifications, configuration documentation, test scripts, and implementation guides.
Conduct unit testing, system integration testing, and user acceptance testing (UAT) to validate solution quality.
Identify business process gaps and recommend SAP CX best practices and process improvements.
Provide end-user training, knowledge transfer, and post-implementation support.
Support integrations between SAP CX and SAP ERP, SAP CRM, SAP BW, and other enterprise applications.
Stay current with SAP CX product enhancements, releases, and industry best practices.