Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote
About The Position
We are seeking an experienced SAP Agent Performance Management (APM) Consultant with hands-on expertise implementing, configuring, integrating, and supporting SAP APM solutions. The role focuses on agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. The posting describes a consultant with 10–15 years of SAP experience, 5–7 years of CRM experience, and 2–3 APM implementations. The consultant will lead implementation activities, support business stakeholders, troubleshoot production issues, and drive continuous process improvements. The role also includes SAP APM production support, commission and payout issue resolution, integration support, and collaboration with business users and technical teams. The position is remote, with some possible travel.
Requirements
- 5+ years of SAP Agent Performance Management experience.
- Minimum 2 full lifecycle SAP APM implementations.
- Minimum 2 years of SAP APM production support experience.
- The position overview describes 10–15 years of SAP experience, 5–7 years of CRM experience, and 2–3 APM implementations.
Responsibilities
- Lead end-to-end SAP CRM with Agent Performance Management implementations.
- Conduct business requirements gathering and solution design workshops.
- Configure SAP CRM APM modules for agent onboarding, producer and broker management, agent hierarchy management, licensing and compliance tracking, commission and incentive compensation processing, and statement and payout generation.
- Design commission structures, schedules, and compensation plans.
- Configure workflows, forms, validations, and business rules.
- Support data migration, cleansing, and reconciliation activities.
- Develop and execute unit testing, system integration testing (SIT), and user acceptance testing (UAT) strategies.
- Participate in deployment and hypercare support activities.
- Provide L2/L3 production support for SAP APM.
- Analyze and resolve commission calculation issues.
- Troubleshoot agent hierarchy and ownership problems.
- Investigate payout discrepancies and commission disputes.
- Support month-end and quarter-end processing activities.
- Monitor interfaces and resolve integration failures.
- Perform root cause analysis and implement permanent fixes.
- Collaborate with business users and technical teams to resolve incidents and service requests.
- Support integrations between SAP APM and SAP S/4HANA, SAP ECC, SAP SuccessFactors, data warehouses, CRM systems, and insurance policy administration systems.
- Work with API-based and file-based integrations.
- Support inbound and outbound data feeds.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
