Global Trade Services SAP Business Partner

BRP•Montreal, QC

36d•Hybrid

About The Position

The SAP GTS Business Partner is responsible for leading the deployment and evolution of integrated solutions within the Global Trade Services (GTS) group and other business areas. This role acts as the single-point-of-contact between end users and the Center of Excellence, continuously analyzing the impact of changes on GTS systems and operations. The Business Partner leads actions to adapt and optimize business processes for improvements and sustainability, develops business requirements, and provides communication and training materials to end users. They are expected to have in-depth experience and knowledge of Customs Activities (Classification, Country of Origin, Solicitation, Free Trade Agreement, Import/Export processes) and collaborate with the Center of Excellence to implement best practices.

Requirements

Bachelor’s degree in a discipline related to the business area, business administration with an orientation towards system (ERP’s) navigation.
Holds from 1 to 3 years of experience in the discipline related to the business area.
Strong interest and curiosity for technology-based solutions.
Knowledge of SAP/S4/Hana and SAP GTS are a must.
Familiar with project management approaches, tools, and project lifecycle.
Versed in Microsoft and Google environments.
Strong communication skills and being ability to clearly articulate messages to various audiences.
Leadership skills and ability to influence, inspire and encourage colleagues and rally others towards a common goal.
Team player with the ability to establish and maintain strong relationships.
Embrace change and ability to role-model desired to-be behaviors.
Strong analytical, information processing and problem-solving skills.
Creative and ability to think out-of-the-box.
Ability to plan tactics, set priorities and perform tasks in a fast-paced environment.
Extensive background in a collaborative, team-run environment.
Fluency in spoken and written French and English.

Nice To Haves

Master’s degree is an asset.
Experience in business analysis, process improvements, project management are a plus.

Responsibilities

Act as the Single-point-of-contact (SPOC) for GTS end users and for the SAP Business Partners Community.
Ensure GTS team stay proficient with changes by providing continuous learning of new features and processes.
Develop, improve, and maintain GTS training material and exercises; deliver training and coaching to GTS end users.
Link with other SAP Business Partners to integrate GTS requirements with the other business areas.
Document GTS knowledge in knowledge library to ensure sustainment and easy onboarding of new employees.
Onboard new GTS employees in his/her business area on processes and system.
Request, validate and maintain security end-user list for GTS business area.
Define the Security Roles in SAP.
Evaluate how the change is impacting people, and prepare, clarify, and communicate changes related to business processes, systems, job roles and organizational structures.
Take part in Center of Excellence to offer permanent and updated support (processes, maintain documentations, train new employees / plan new training rollout, manage priorities on defect resolution, plan improvement and workaround processes).
Brings best practices within GTS business area to gain efficiency, improve value and lean processes, by attending community calls and/or leadership governance, suggesting improvements and updating processes, providing input to communications, policies, and strategies, releasing best practice guidelines, keeping an eye out on trends and new features for proposing initiatives.
Sets tactical plans to support the strategic development goals within the GTS business area and ensure progress towards these goals.