Global Trade Services SAP Business Partner

BRP•Montreal, QC

6d•Hybrid

About The Position

The SAP GTS Business Partner is responsible for leading the deployment and evolution of the integrated solutions within the Global Trade Services (GTS) group and other business areas and plays a key role by acting as the single point of contact between the end users and the Center of Excellence. The Business Partner continuously analyses how the changes will impact the GTS systems and operations and leads the necessary actions to adapt and optimize business processes to drive improvements and ensure their sustainability over time. The SAP GTS Business Partner leads the business requirements development and provides proper communication and training material to the end users on changes. The SAP GTS Business Partner is recognized for his/her in-depth experience and knowledge of the Customs Activities (Classification, Country of Origin, Solicitation, Free Trade Agreement, Import/Export processes), processes and work in collaboration with the Center of Excellence to bring best practices forward in the business area.

Requirements

Bachelor’s degree in a discipline related to the business area, business administration with an orientation towards system (ERPs) navigation master’s degree is an asset.
Has 1 to 3 years of experience in the discipline related to the business area.
Experience in business analysis, process improvements, project management is a plus.
Strong interest and curiosity for technology-based solutions and knowledge of SAP/S4/Hana and SAP GTS are a must.
Familiar with project management approaches, tools, and project lifecycle.
Versed in Microsoft and Google environments.
Strong communication skills and ability to clearly articulate messages to various audiences.
Leadership skills and ability to influence, inspire and encourage colleagues and rally others towards a common goal.
Team player with the ability to establish and maintain strong relationships.
Ability to embrace change and role-model desired to-be behaviours.
Strong analytical, information processing and problem-solving skills.
Creativity and the ability to think outside the box.
Ability to plan tactics, set priorities and perform tasks in a fast-paced environment.
Extensive background in a collaborative, team-run environment.
Fluency in spoken and written French and English.

Nice To Haves

Master’s degree is an asset.
Experience in business analysis, process improvements, project management is a plus.

Responsibilities

Act as the Single point of contact (SPOC) for GTS end users and for the SAP Business Partners Community.
Ensure the GTS team stays proficient with changes by providing continuous learning of new features and processes.
Develop, improve, and maintain GTS training materials and exercises; deliver training and coaching to GTS end users.
Link with other SAP Business Partners to integrate GTS requirements with the other business areas.
Document GTS knowledge in the knowledge library to ensure sustainment and easy onboarding of new employees.
Onboard new GTS employees in his/her business area on processes and systems.
Request, validate, and maintain the security end-user list for GTS business area.
Define the Security Roles in SAP.
Evaluate how the change is impacting people, and prepare, clarify, and communicate changes related to business processes, systems, job roles and organizational structures.
Take part in the Center of Excellence to offer permanent and updated support (processes, maintain documentation, train new employees / plan new training rollout, manage priorities on defect resolution, plan improvement and workaround processes).
Bring best practices within GTS business area to gain efficiency, improve value and lean processes, by: attending community calls and/or leadership governance, suggesting improvements and updating processes, providing input to communications, policies, and strategies, releasing best practice guidelines, keeping an eye out on trends and new features for proposing initiatives.
Set tactical plans to support the strategic development goals within the GTS business area and ensure progress towards these goals.