SAP Ariba Administrator

the Client•Oakland, CA

2d•Remote

About The Position

The SAP Ariba Administrator provides functional system support within the Procurement organization. This is not an IT-focused role: the position supports procurement users with navigation, guidance, troubleshooting, workflow management, system administration, and configuration. The team investigates and resolves Ariba-related tickets and requests, supports new supplier creation, and assists with Supplier Risk processes. The current ticketing system is BMC Remedy, with a transition to ServiceNow underway; training will be provided to candidates without ServiceNow experience. Key areas include Ariba user support, supplier onboarding, Supplier Lifecycle & Performance (SLP), Supplier Risk, and Contract Management. The role calls for strong SAP Ariba skills, comfort with administration and workflow management, and customer-facing experience supporting business users and suppliers. The position is a 12-month contract, with an immediate start preferred. It is listed in Oakland, California, with remote flexibility. Local candidates are preferred; occasional in-person meetings may occur but are expected to be infrequent.

Requirements

SAP Ariba experience is required.
Experience with SAP Ariba system administration and workflow management.
Experience supporting Ariba users, supplier onboarding, Supplier Lifecycle & Performance (SLP), Supplier Risk, and Contract Management.
Comfort with system configuration activities.
Customer-facing experience supporting business users and suppliers.
Experience with BMC Remedy or ServiceNow; ServiceNow training will be provided if needed.
Three to eight years of experience is ideal.

Nice To Haves

Power Platform and data management experience.
SAP S/4HANA experience.
Fieldglass experience.

Responsibilities

Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data.
Manage approval workflows, routing rules, and system configurations.
Create, update, and maintain contract templates, forms, conditions, and questionnaires.
Support supplier enablement activities and Ariba Network integrations.
Maintain taxonomy structures, commodity codes, and classification data.
Monitor and resolve system interface and batch processing errors.
Support system upgrades, releases, and configuration changes.
Provide functional support for procurement system issues and complex user inquiries.
Troubleshoot and resolve system defects, process issues, and data discrepancies.
Escalate technical issues to IT and vendors when needed and track them through resolution.
Analyze recurring issues and implement sustainable corrective actions.
Support incident management and service request fulfillment through established intake processes.
Coordinate and execute system testing, including User Acceptance Testing (UAT).
Develop test scripts and document testing results.
Support approved enhancements and process improvements.
Participate in release management, change governance, and deployment activities.
Partner with IT and business stakeholders to define functional requirements and validate solutions.
Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors.
Gather business requirements and translate them into system solutions.
Recommend process standardization, automation, and operational efficiency improvements.
Support strategic initiatives and digital transformation efforts impacting procurement systems.