Santa Greeter (Costumed) - Santa's Hideaway Adventure (Seasonal)

Ocean Casino Resort•Atlantic City, NJ

36d•$22•Onsite

About The Position

Bring the magic of the season to life! As one of our Costumed Greeters at Santa’s Hideaway Adventure, you'll create a warm, festive atmosphere while ensuring that families enjoy a smooth and organized experience from arrival to photo time.

Requirements

Must be able to work irregular shift assignments, including days, nights, weekends and holidays.
Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc.
Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas
Ability to work under pressure in a fast-paced environment with multiple priorities
Must be able to read, write and understand English
Ability to wear costume provided by Ocean - Elf or other holiday character as deemed by Ocean
A passion for the holiday season and creating memorable experiences
Availability for evenings, weekends and peak holiday hours
Dependable, enthusiastic, outgoing, and professional attitude
Comfortable greeting and working with families and children
Must have a minimum of six months’ experience working in a high volume and/or kid-friendly environment.
Ability to work in a high pressure environment
Must have reliable transportation

Nice To Haves

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Responsibilities

Enthusiastically welcome guests as they arrive
Ensure families feel comfortable and prepared before meeting Santa
Promote a joyful, inclusive atmosphere for all guests
Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes
Drive positive customer experiences and assist with any guest issues
Maintain established company and departmental uniform, appearance, and hygiene standards at all times
Maintain a clean and organized work station at all times
Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
Use of radios with headsets and earpieces for communication may be utilized in designated outlets
Awareness of all activities happening at Ocean
Knowledge of safety/guest liability procedures for guests and employees
All other tasks as assigned