About The Position

Santa Claus is the center of the Macy’s Santaland experience and Macy’s primary holiday ambassador to the public during the Holiday Season. Santa Claus is expected to cheerfully greet and welcome all Santaland guests offering a portion of his time to diligently listen to their holiday thoughts and wishes while also posing for photographs. Performers must pass background checks and commit to work on evenings and weekends during the holiday season.

Requirements

  • Exceptional verbal communication skills required
  • High level of positivity required
  • Basic math functions such as addition, subtraction, multiplication and division
  • Must have the ability to work independently with minimal supervision
  • Must be able to multitask in a fast paced environment
  • Present a professional image consistent with Macy's brand values
  • Effective communicator
  • Leadership
  • Customer Service
  • Punctuality
  • Cheerful and enthusiastic disposition
  • Ability to engage and entertain children
  • Santa experience preferred
  • Acting experience preferred
  • Ability and desire to work with children required
  • Customer service experience required
  • Prolonged sitting required with people on your lap posing for photos
  • Continuous flash photographs taken throughout workday
  • Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays or sales events depending on business needs
  • Schedule must work in conjunction with other Santa team members

Nice To Haves

  • Second language and/or ASL experience a plus

Responsibilities

  • Portray the character of Santa in small group visits with adults and/or children; maintain a magical, festive and authentic Santa persona throughout all guest interactions
  • Cheerfully meet, greet and take posed and/or candid photos with guests of all ages; work closely with photography staff and support staff to facilitate quick and high-quality photo sessions
  • Maintain secular and appropriate conversations with guests
  • Always remain in character; Memorize and perform pre-scripted dialogue used to interact with guest
  • Wear only costuming provided by Macy’s
  • Manage appearance for optimal Santa authenticity; either growing an authentic beard and maintaining accordingly, or utilizing a professional wig and beard set provided by Macy’s
  • Perform other duties as needed
  • Regular, dependable attendance & punctuality
  • May be selected to go on out-of-store special events
  • Distribute pre-purchased gifts as part of the visit
  • Follow job performance and character performance directive and feedback from Santaland Management team, Village Supervisor staff, Wig team, and Macy’s Studios Creative and Operations staff

Benefits

  • Merchandise discounts
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