SANITATION/LEAD PERSON

The Kroger Co.•Greenwood Village, CO

18h

About The Position

The Sanitation/Lead Person creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. This role monitors quality assurance standards, encourages excellent customer service, and directs and supervises the Clean Team’s functions and activities. The role is responsible for executing the Clean Team’s best practices, goals, and established standards while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes managing Clean Team schedules and supplies, maintaining sanitation and food safety standards, inspecting equipment, addressing customer inquiries, and communicating information to associates. It also involves reinforcing safety procedures, reporting accidents and illegal activity, ensuring training compliance, and supervising, coaching, and reviewing direct reports.

Requirements

Ability to handle stressful situations.
Flexibility.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Any retail experience.
Any sanitation or janitorial experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Create an environment where customers feel welcome, important, and appreciated; display a positive attitude.
Maintain knowledge of cleaning supplies and equipment needed to meet store sanitation and food safety standards.
Monitor and control Clean Team supply expenses and overall store sanitation needs.
Monitor inventory and orderliness in the Cleaning Center and note inventory discrepancies.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Resolve customer inquiries in a timely, effective, and professional manner.
Schedule Clean Team associates to provide adequate department coverage.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork and align organizational goals.
Ensure Clean Team associates are current and compliant with company training standards.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Follow local, state, and federal laws and company guidelines.
Perform the essential job functions with or without reasonable accommodation.