Sandcastles Host

Hilton Sandestin Beach•Miramar Beach, FL

26d

About The Position

To greet and escort guests to tables in the restaurant and maintain menu cleanliness. Maintains courteous and efficient operation of the dining room to ensure guest satisfaction. Assisting guests with to-go orders.

Requirements

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment, and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to remember, recite, and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Must be able to walk and stand for an extended period of time.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.
Ability to obtain any government required licenses or certificates.

Nice To Haves

High school diploma preferred.
Prior host experience preferred.
CPR Certification and/or First Aid training preferred.

Responsibilities

Meets and greets guests as they arrive, offering a choice of seating, then escorting them to their table and assisting with chairs. Presents menus, informs guest of their server’s name, and wishes them an enjoyable meal.
Maintains proper set-up of dining room, reviews reservations for special needs, arranges floor plan, maintains cover count sheet and seating distribution to ensure guest satisfaction.
Records the details of the phone to-go orders from the guests into Micros and repeats the order to the guest for accuracy.
Answers reservations calls accurately, recording these in the reservation book.
Thanks guests and wish them a good day or evening.
Maintains an open line of communication between guests, management, and line employees.
Carries coffee and/or tea pots throughout Outlet, refilling guests cups as requested.
Performs other duties, as requested, such as cleaning, bussing tables, assisting with side duties.