Samsung Sales Specialist (FT)

2020 Companies•Minneapolis, MN

1d•Onsite

About The Position

2020 Companies is seeking a full-time Sales Experience Specialist to work at the Samsung Experience Store in Bloomington, Minnesota. The role creates an engaging, positive store atmosphere and provides shoppers with an immersive experience of Samsung products and services. The specialist welcomes customers, learns about their needs, recommends suitable technology solutions, and guides them through the sales journey as a trusted advisor. The position also involves basic device troubleshooting, diagnosing mobile device issues, facilitating service tickets, recommending product bundles and complementary items, resolving customer escalations, completing product and skills training, and meeting individual and store sales targets. The schedule includes full-time retail hours, evenings, weekends, and holidays. Pay is $20.00 per hour, with potential for daily team-based incentives.

Requirements

Demonstrated customer focus and ability to deliver customer-centric solutions.
Ability to achieve results consistently, including in challenging circumstances.
Ability to build trust through honesty, integrity, and authenticity.
Persuasion skills and the ability to gain others’ support and commitment.
Adaptability to adjust sales strategies to changing market conditions and customer needs.
Availability to work evenings, weekends, and holidays in a retail environment.

Responsibilities

Welcome customers with an energetic and inviting attitude.
Use open-ended questions to identify customer needs and provide personalized solutions.
Guide customers through the sales journey and help them explore Samsung products and technology.
Provide basic device troubleshooting, diagnose mobile device issues, and facilitate service tickets.
Recommend product bundles and complementary items to encourage additional purchases.
Build customer relationships that encourage repeat business and positive word-of-mouth.
Handle customer escalations empathetically and work toward positive solutions.
Complete product, services, and soft skills training.
Meet personal sales goals and contribute to store performance targets.