Samples Department Associate

Heritage Pool Supply Group•Dallas, TX

1d•Hybrid

About The Position

The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes, supervision of warehouse operations, and coordination of timely deliveries, all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge, strong organizational skills, and a proactive service-oriented approach, the Operations Associate will enhance operational integrity, support team leadership, and contribute to fostering enduring customer relationships.

Requirements

Demonstrated experience as a Supervisor or Assistant Manager within a warehouse setting
Comprehensive understanding of pool/landscape products or proven ability to quickly acquire knowledge in similar industry products.
Significant experience in purchasing and inventory control, including executing weekly cycle counts, pricing, and managing damaged or outdated stock.
Exceptional organizational abilities with attention to detail, maintaining minimal error rates in tasks.
Proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
Familiarity with ERP systems is highly preferred.
Experience with Agility software is advantageous but not required.
Proven track record in service and sales excellence, including developing and maintaining lasting customer relationships.
Strong verbal and written communication skills, with the ability to effectively organize and follow up on tasks.
Willingness to embrace and contribute to a culture focused on profitability and enjoyment, encapsulated in the “Make Money and Have Fun!” ethos.
Possession of a valid driver’s license, a satisfactory driving record, and access to reliable transportation.
Authorization to work in the United States for any employer without the need for sponsorship.
Ability to pass a criminal and driving background check, as well as a pre-employment drug screening.
A high school diploma or equivalent is required.
Minimum of two years of professional experience in a supervisory or assistant management capacity within a warehouse environment, preferably within the pool or a comparable industry, is required.
Demonstrated proficiency in managing various phases of inventory control, including purchasing, cycle counts, pricing, and disposition of damaged goods, ensuring optimal stock levels and minimal discrepancies.
Proven ability to guide and manage warehouse personnel, including drivers, through effective training and task delegation to enhance team productivity and achieve operational objectives.
Skilled in overseeing daily warehouse activities and dispatch operations to ensure timely and accurate delivery of products, thus supporting smooth logistical workflows.
Strong verbal and written communication skills utilized to foster productive interactions with team members, vendors, and customers, enhancing service delivery and customer satisfaction.
Adept at navigating and utilizing various software tools, including Microsoft Excel, Word, and Outlook, as well as ERP systems, to streamline operations and maintain organized records.
Exceptional organizational skills with a keen attention to detail, ensuring an accurate order process and cycle counts, and maintaining a minimal error rate in operational tasks.
Committed to developing and maintaining lasting customer relationships through dedicated service excellence, thereby contributing to a positive company reputation and repeat business.
Comprehensive understanding of the pool/aquatics or similar industry with the capability to swiftly acquire and apply product knowledge, facilitating informed decision-making and effective operations.

Nice To Haves

Advanced Industry Knowledge: Demonstrated familiarity with advanced pool and aquatics/landscape systems or related products
Leadership Acumen: Proven track record of effectively leading diverse teams in fast-paced warehouse environments, fostering a collaborative and high-performance culture.
Analytical Proficiency: Strong analytical skills with the ability to interpret complex data sets to inform strategic decision-making and drive inventory optimization.
Vendor and Stakeholder Engagement: Experience in cultivating and maintaining strategic vendor and stakeholder relationships to ensure seamless supply chain operations and service delivery.
Problem-Solving Expertise: Demonstrated capability to identify operational challenges proactively and implement effective, sustainable solutions in a timely manner.
Continuous Improvement Focus: Commitment to continuous improvement and process optimization, with experience in implementing Lean or Six Sigma methodologies to enhance operational workflows.
Technological Aptitude: Advanced proficiency with ERP systems, complemented by an adaptive ability to learn and integrate new technology solutions tailored to inventory and warehouse management.
Communication and Interpersonal Skills: Superior communication skills, both verbal and written, ensuring clear, concise, and professional interaction with team members, vendors, and customers.
Project Management Skills: Demonstrated ability to manage large-scale projects, coordinating across departments to achieve operational goals and meet customer demands effectively.
Safety and Compliance Knowledge: In-depth understanding of industry safety standards and regulatory compliance requirements, ensuring the maintenance of a safe and compliant workplace environment.
Financial Acumen: Understanding of budget management and cost-control strategies to enhance profitability and operational efficiency within the branch.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is highly desirable.
Forklift Operator certification preferred.

Responsibilities

Spearhead comprehensive inventory control initiatives, encompassing the procurement, execution of weekly cycle counts, pricing assessments, and effective management of damaged or outdated stock, to optimize operational efficiency and reduce waste.
Collaborate strategically with the Branch Manager to infuse energy, professionalism, and a sense of urgency into team leadership, ensuring seamless operational workflow and achievement of branch objectives.
Lead warehouse operations with a focus on precision and timeliness, directing the team in receiving, storing, and distributing products efficiently to maintain high service standards.
Manage order processing and day-end balancing, ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
Coordinate and supervise the dispatch of trucks, guaranteeing timely and accurate product deliveries to job sites, enhancing customer satisfaction and operational reliability.
Develop and maintain robust training programs for Drivers and warehouse staff, fostering skill development and promoting a culture of continuous improvement and operational excellence.
Leverage ERP systems and relevant software tools to streamline processes, enhance data accuracy, and drive informed decision-making across all areas of inventory and warehouse management.
Cultivate and sustain strong customer relationships, demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.