H6570 SPA RECEPTIONIST

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

8h•Onsite

About The Position

The Spa & Salon Receptionist will answer telephone calls as well as welcome and greet clients warmly, and ensure that they feel comfortable and happy on their visit.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
Friendly and professional demeanor.
Must have excellent phone etiquette
Possess strong knowledge of how computers work, as well as the ability to use MS Office package to process and store information.
Excellent multitasking skills to successfully handle several assignments together.
Possess strong organizational skills required for achieving efficiency on the job.
Good knowledge of beauty products to be able to promote them to clients.
Excellent communication skills needed for effective discussions with clients to promote the Spa’s products and services to them.
Able and willing to work flexible schedule.
Must obtain a NM Alcohol licenses.
Move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance.
Perform other essential duties as requested by the Spa Manager.
High School Diploma or General Education Diploma (GED).
Must have a proven record of dependability of performance.

Responsibilities

Provide guidance to clients on the procedures at the spa and salon
Answer telephone calls and provide accurate information to clients.
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
Introduce new beauty products to clients and educate them on their uses and benefits.
Keep clients updated on currently available promotions and discounts in services offered in the Spa and Salon.
Process payments from clients for services ordered from the spa and salon.
Keep register of long and existing clients for them to enjoy benefits given to loyal customers.
Give appointments to clients on specific days.
Open and close the spa at the appropriate time.
Ensure that the front desk is clean and organized for free movement.
Assist in getting client feedback on level of services delivered in order to improve on service delivery.
Inform staff members of appointments that have been canceled by clients, and also alert Staff members of the arrival of clients who come without prior appointments.
Assist in developing promotional events, which focus on increasing the clientele of the spa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Promote the image of his/her organization by ensuring they look good at all times to give customers a positive impression about the Spa and salon.
Pay attention to his/her appearance and dress in a moderately attractive manner to sell the image of the company to new and existing clients.
Ensure that clients are treated equally by ensuring that they are attended to on a first come, first serve basis.