Salon & Spa Front Desk Specialist

Waukesha County Technical College • Wi 53072, WI

6d • Onsite

About The Position

Coordinate front desk operations and provide client services support for WCTC’s Style and Class Salon. Assist with training students in reception and front desk duties.

Requirements

• Knowledge of salon and spa operations, practices, and terminology.
• Familiarity with related health and safety practices.
• Strong interpersonal communication skills - oral, written, and listening.
• Strong customer service and interpersonal communication skills.
• Ability to work effectively with students and all levels of staff and faculty.
• Ability to apply critical thinking and problem-solving skills to work processes.
• Ability to multi-task, work on and coordinate several activities/projects simultaneously, and an aptitude to work under pressure.
• Ability to manage time, organize and prioritize work.
• Ability to work independently, as part of a team and/or with minimal supervision.
• Ability to make routine repairs and adjustments on related equipment.
• Intermediate level computer software application skills in word processing and spreadsheets.
• High School Diploma.
• One year experience in a salon, spa, or a personal services environment preferred.

Nice To Haves

• Currently enrolled in or completion of a technical diploma or associates degree in Cosmetology, Aesthetics, or related field, preferred.
• Wisconsin Cosmetology or Aesthetician license, preferred.

Responsibilities

• Manage front desk operations for WCTC’s Style and Class Salon.
• Greet clients, answer phone calls, and respond to emails and inquiries from clients and industry professionals.
• Manage client booking software, maintain accurate appointment schedules, and serve as the software administrator.
• Assist in training Cosmetology program students in front desk reception duties and provide guidance on client interaction and customer service.
• Monitor salon sales and revenue, generate basic reports for the Director and instructors.
• Assist with inventory tracking and maintenance.
• Maintain cleanliness and orderliness of the front desk and reception area in compliance with health and safety standards.
• Assist with tours or visits by prospective students and clients.
• Support service learning events as needed.
• Maintain current professional and technical knowledge in the field through professional education and activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED