Salesperson - Chrysler Dodge Jeep Ram of Crestview

STEP ONE AUTOMOTIVE GROUP LLC • Crestview, FL

82d • Onsite

About The Position

The Salesperson sells new and/or used vehicles at the dealership. Focus on gross profit, volume, and customer satisfaction standards is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Excellent verbal communication skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Proficient with Microsoft Office Suite or related software.
• Must have the ability to sit for long hours while working from a desktop computer, phone system, and various dealership specific software.
• Must have the ability to stand for long periods of time while assisting customers and walking the lot.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.
• High school diploma or general education degree (GED).
• Must be able to pass a background check, drug screen, and Motor Vehicle Report.

Nice To Haves

• Experience preferred but not required.

Responsibilities

• Satisfies the transportation needs of new and/or used vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions utilizing the 10 Steps to the Road to the Sales and listening carefully to their responses.
• Suggests alternative vehicles if necessary.
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.
• Provides thorough product information and demonstration to all prospects.
• Offers test drives to all prospects.
• Follows dealership procedure to obtain proper identification from customer before test drive begins.
• Exhibits a high level of commitment to customer satisfaction.
• Utilizes dealership sales control and follow-up system.
• Knows and understands the federal, state and local laws which govern retail auto sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Knows and understands equity and values and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Prepare closed deals for finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title, collect bank stipulations, etc.).
• Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank and ensures all features are operational) prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, apps, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Assists in scheduling first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes,” and special requests to be sure that all customer expectations are met.
• Maintains an prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Ensure vehicles and other property are locked and/or secured at all times, as well as completing additional opening and closing tasks.
• Attends sales meetings.
• Handles leads and follows OEM and SOAG processes and policies.
• Acknowledges new and updated policies and practices.
• Helps to keep the dealership neat and clean, moving vehicles when necessary.
• Maintains a professional business appearance.
• Must complete OEM and company training each month, earning manufacturer certifications.
• Other tasks as assigned.

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance
• Free Employee Assistance Program
• 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days!
• Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED