Salesforce Transformation Lead

Oldcastle BuildingEnvelope•Dallas, TX

13h

About The Position

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here . Start your journey with OBE and help us build the future. We are seeking a full-time CRM Transformation Lead to provide long-term ownership and leadership of our enterprise CRM strategy, including the immediate execution of an aggressive migration to Salesforce and the ongoing evolution of the platform post-go-live. This role is ideal for a seasoned CRM leader who combines deep Salesforce implementation expertise with strong transformation leadership and change management capabilities. The CRM Transformation Lead will be accountable not only for successful delivery, but also for driving sustained adoption, value realization, and continuous improvement of Salesforce as a core enterprise platform.

Requirements

8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives
Extensive prior experience leading Salesforce implementations, preferably in complex or enterprise environments
Proven track record delivering CRM transformations under tight timelines
Strong experience in change management, process transformation, and user adoption
Experience managing system integrators and external delivery partners
Excellent executive communication, leadership presence, and decision-making skills

Nice To Haves

Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)
Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation
Familiarity with Agile or hybrid delivery models
Experience operating in fast-paced, highly matrixed organizations

Responsibilities

Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record
Lead the CRM transformation from legacy platforms to Salesforce, from inception through stabilization and optimization
Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals
Serve as the primary business and technology owner for Salesforce post-implementation
Lead and deliver a large-scale Salesforce migration under an aggressive timeline
Oversee all phases of delivery: discovery, design, configuration, integration, data migration, testing, deployment, and hypercare
Manage scope, risks, dependencies, and tradeoffs to ensure successful and timely outcomes
Ensure high data quality, security, scalability, and performance standards
Partner with executive sponsors, business leaders, IT, and external system integrators
Drive alignment across Sales, Marketing, Service, and Operations teams
Provide clear executive updates, outcome tracking, and decision support
Build strong cross-functional governance and operating rhythms
Lead enterprise-wide change management and adoption strategy for Salesforce
Partner with training, enablement, and communications teams to drive user readiness
Establish adoption metrics and continuous feedback mechanisms
Act as a change champion, embedding standardized processes and Salesforce best practices
Provide thought leadership on Salesforce architecture, product selection, and integration patterns
Guide decisions across Salesforce platforms (Sales Cloud, Service Cloud etc., as applicable)
Ensure ongoing optimization, release management, and platform health post-go-live