Salesforce Transformation Lead
About The Position
OBE is seeking a full-time CRM Transformation Lead to provide long-term ownership and leadership of their enterprise CRM strategy. This includes the immediate execution of an aggressive migration to Salesforce and the ongoing evolution of the platform post-go-live. This role is ideal for a seasoned CRM leader who combines deep Salesforce implementation expertise with strong transformation leadership and change management capabilities. The CRM Transformation Lead will be accountable not only for successful delivery, but also for driving sustained adoption, value realization, and continuous improvement of Salesforce as a core enterprise platform.
Requirements
- 8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives
- Extensive prior experience leading Salesforce implementations, preferably in complex or enterprise environments
- Proven track record delivering CRM transformations under tight timelines
- Strong experience in change management, process transformation, and user adoption
- Experience managing system integrators and external delivery partners
- Excellent executive communication, leadership presence, and decision-making skills
Nice To Haves
- Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)
- Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation
- Familiarity with Agile or hybrid delivery models
- Experience operating in fast-paced, highly matrixed organizations
Responsibilities
- Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record
- Lead the CRM transformation from legacy platforms to Salesforce, from inception through stabilization and optimization
- Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals
- Serve as the primary business and technology owner for Salesforce post-implementation
- Lead and deliver a large-scale Salesforce migration under an aggressive timeline
- Oversee all phases of delivery: discovery, design, configuration, integration, data migration, testing, deployment, and hypercare
- Manage scope, risks, dependencies, and tradeoffs to ensure successful and timely outcomes
- Ensure high data quality, security, scalability, and performance standards
- Partner with executive sponsors, business leaders, IT, and external system integrators
- Drive alignment across Sales, Marketing, Service, and Operations teams
- Provide clear executive updates, outcome tracking, and decision support
- Build strong cross-functional governance and operating rhythms
- Lead enterprise-wide change management and adoption strategy for Salesforce
- Partner with training, enablement, and communications teams to drive user readiness
- Establish adoption metrics and continuous feedback mechanisms
- Act as a change champion, embedding standardized processes and Salesforce best practices
- Provide thought leadership on Salesforce architecture, product selection, and integration patterns
- Guide decisions across Salesforce platforms (Sales Cloud, Service Cloud etc., as applicable)
- Ensure ongoing optimization, release management, and platform health post-go-live
Benefits
- Industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays
- A pay-for-performance culture with potential for annual raises and bonuses
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
