Salesforce Technology Associate Consultant

ZS • Boston, MA

12h • Hybrid

About The Position

ZS is a management consulting and technology firm focused on improving life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. The Salesforce Technology Associate Consultant in the Digital Products & Solutions Practice Area will help organizations in their digital transformation journey by transforming last-mile experiences. This role requires a unique blend of deep domain, analytics, technology/platform, and consulting expertise, with a strong focus on innovation and design. The Salesforce service line focuses on transforming customer experiences by redefining B2B and B2C customer engagement journeys and reengineering business processes within organizations. We collaborate with CSTs and practice areas to develop innovative domain solutions by infusing analytics and AI. We are a preferred Salesforce implementation and innovation partner, with expertise across various Salesforce Clouds including Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, CDB, and Data Cloud.

Requirements

• Bachelor's or Master's degree with a specialization in Computer Science, MIS, IT, or another computer-related discipline.
• 3+ years of relevant consulting experience, including hands-on Salesforce consulting and implementation experience.
• Strong understanding of Salesforce Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and the broader CRM ecosystem, with certifications in one or more of the following: Salesforce Administrator, Service Cloud, or Sales Cloud.
• Experience with the design, implementation, and customization of CRM systems within the life sciences/healthcare domain.
• Deep understanding of the functional aspects of CRM and Salesforce implementations, with the ability to manage both technical and functional requirements and deliverables.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach
• Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

• Salesforce certifications in Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, and/or Salesforce Administrator are preferred.
• Previous experience with Salesforce Marketing Cloud projects is highly desirable.
• Experience in working with healthcare companies (Pharma, Life Sciences, Med Tech, etc.) and knowledge of industry-specific challenges is preferred.

Responsibilities

• Lead and support CRM transformation projects in the Pharma, Healthcare, and Life Sciences industries
• Oversee and contribute to the full project lifecycle: from strategy formulation, requirements gathering, design creation, to implementation.
• Collaborate with client teams to gather requirements, design solutions, and ensure alignment with business objectives.
• Collaborate with technical teams to ensure smooth delivery of projects on time and within scope.
• Provide expert guidance on Salesforce Health Cloud, Marketing Cloud, and other CRM tools for healthcare clients.
• Communicate complex technical solutions to non-technical stakeholders in a clear and effective manner.
• Contribute to solution architecture, design, and customization, while working closely with development teams
• Manage timelines, budgets, and project deliverables to ensure successful outcomes.

Benefits

• Comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development.
• Robust skills‑building programs
• Multiple career progression paths
• Internal mobility
• Deeply collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level