Director, Salesforce Technology

American Red Cross • Washington, DC

1d • $170,000 - $190,000 • Remote

About The Position

The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, its mission-critical client case management and financial assistance platform for disaster relief services. Built on Salesforce Agentforce Service and Experience Cloud, RC Care enables the Red Cross volunteer workforce to provide timely, scalable assistance to clients in need 24/7.

This leader will work closely with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology partners to align engineering priorities with user needs and mission outcomes. The role leads a dedicated Agile, cross-functional product team organized into four pods and is responsible for building a high-performing engineering organization capable of delivering secure, scalable, and sustainable solutions.

This is a technical and people leadership role with accountability for engineering talent, delivery quality, platform reliability, operational sustainability, and the continued evolution of RC Care.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Minimum 5 years of IT leadership or management experience leading software engineering teams.
• Demonstrated ability to build high-performing engineering organizations and develop technical talent.
• Experience leading Agile development teams in complex, cross-functional environments.
• Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams.
• Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability.
• 10+ years of software engineering experience in enterprise environments, including experience supporting mission-critical business platforms.
• 5+ years leading Salesforce or enterprise application development teams.
• Demonstrated experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence.
• Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes.
• Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices.
• Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform security.
• Qualified candidates must be authorized to work in the United States.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.

Nice To Haves

• Salesforce Data Cloud experience.
• MuleSoft or enterprise integration experience.
• Experience improving DevOps maturity within enterprise technology organizations.
• SAFe experience, including Agile Release Trains (ARTs) and PI Planning.
• Commitment to the non-profit sector and its values
• Prior experience in nonprofit, humanitarian, or mission-driven organizations.
• Ability to clearly articulate hands-on involvement in prior work.
• Salesforce Platform Developer I Certification.
• Salesforce Platform Developer II Certification.
• Salesforce Application Architect Certification.
• Salesforce System Architect Certification.
• Salesforce Certified Administrator.
• Operational flexibility is required to meet sudden and unpredictable needs.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Responsibilities

• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities.
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence.
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities.
• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes.
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement.
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery.
• Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes.
• Serve as the senior engineering leader for RC Care, establishing technical standards, engineering practices, and delivery expectations.
• Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices.
• Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy.
• Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs.
• Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices.
• Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness.
• Lead incident response, root-cause analysis, corrective actions, Salesforce release readiness, and continuous improvement of platform reliability.
• Ensure required documentation, operational procedures, security controls, and on-call support practices are maintained for this mission-critical platform.
• Lead third-party technology partners and vendor teams, ensuring adherence to technical standards, security requirements, service expectations, and delivery commitments.
• Establish operating policies and procedures that affect departments and subordinate sections and work units.
• Interpret company-wide policies and procedures.
• Develop budgets, schedules, and performance standards.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Director