EverPro - Salesforce Technical Support Specialist (Remote, US)
About The Position
EverCommerce is looking for a Salesforce Technical Support Specialist to focus on their improveit 360 brand. The improveit 360 brand offers a business enterprise CRM deployed on Salesforce, aiming to help remodelers and home improvement professionals succeed by improving how they attract, service, and engage customers. The platform automates and streamlines various business processes. The role is for someone eager to drive growth, innovation, and operational excellence, who is passionate about helping people, solving problems, and supporting small business owners. There is a strong possibility for growth into more technical or customer relationship-focused roles.
Requirements
- 3+ years of customer service experience, preferably software
- Bachelor’s degree completion is acceptable in place of prior experience, but not required
- Experience with Salesforce.com platform
- Customer service experience demonstrating responsiveness and professionalism
- Customer service software experience with Zendesk
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to listen, ask questions, build consensus and solve ambiguous problems
- Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms
- Ability to share knowledge and work in a strong team-oriented environment
- Technical aptitude to learn software and technology quickly in a fast-changing environment
- Resolve issues in a professional manner while working with challenging projects and objectives
- Proficient with Office 365
- Ability to speak out, take initiative, and challenge the status quo, while also being a true team player
- Energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it
Nice To Haves
- Salesforce Lightning experience
- Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer
- Prior experience with Swarm methodology as applied to issue management & resolution
- Background in the Remodeling / Contractor / Home Pro Industry
- HTML – editing experience
Responsibilities
- Troubleshoot and resolve technical issues in Salesforce
- Answer questions via tickets, calls, chats and emails
- Project manage technical and administrative tasks with prioritization, accuracy, and urgency
- Perform Salesforce configuration changes including workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Clearly and thoroughly document details of case requests and resolutions
- Maintain and contribute to the customer knowledge base
- Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
