Technical Customer Support (US Remote)
Motorola Solutions•Illinois, US Offsite, TN
•$110,000 - $120,000•Remote
About The Position
At Motorola Solutions, everything starts with our people. We invite you to join a close-knit community focused on real-world projects with real-world impact. As a Technical Support Specialist, you will champion customer success by troubleshooting sophisticated application suites that support public safety operations. We foster an inclusive, human-centric environment where your technical prowess acts as a cognitive shortcut, delivering clarity to our partners in the moments that matter.
Requirements
- MS SQL Server to analyze relational database performance and isolate environmental defects
- MS Windows Server to manage configuration deployment and host operating system troubleshooting
- Network Infrastructure to oversee firewall, router, and basic networking configurations
- Technical Communication to translate complex software investigations into clear, user-focused resolution paths
- Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification
- Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings
- Bachelor's Degree
- 3+ years of technical customer support experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Previous knowledge of the PremierOne Application Suite is a plus
- Experience with public safety records management systems (RMS)
- Familiarity with F5 or Fortigate networking components
Responsibilities
- Resolve software problems by identifying the root cause of reported public safety application incidents
- Gather precise application data to assist Engineering teams with code fixes and defect classification
- Implement configuration workflows that help to ensure customer technical configurations align with their operational goals
- Work dynamically across Support, Product Management, Engineering, and Customer Success groups
- Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance
- Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours
Benefits
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
