Salesforce Technical Lead

Peraton•Sterling, VA

2d•Hybrid

About The Position

Peraton is seeking a Salesforce Technical Lead to join their team on the Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. This program focuses on IT Operations and Maintenance to modernize legacy networks, applications, and databases supporting consular applications and services globally. The Salesforce Technical Lead will be responsible for leading production support operations, security governance, incident management, deployment, and ensuring the operational stability of Salesforce platforms and integrated enterprise applications. This role is crucial for maintaining high system availability, secure operations, compliance adherence, and efficient issue resolution, while also driving continuous operational improvement. The position offers technical leadership across Salesforce applications, integrations, cloud services, middleware platforms, and enterprise support processes, requiring close collaboration with business stakeholders, cybersecurity teams, infrastructure teams, and development organizations.

Requirements

Requires US Citizenship and an active SECRET government security clearance with the ability to obtain TOP SECRET security clearance.
8+ years of enterprise application support and IT experience.
5+ years of Salesforce administration, support, or technical leadership experience.
Strong experience supporting enterprise production environments and deployments.
Experience on SailPoint and SNOW.
Experience with Salesforce platform operations, integrations, and security administration.
Experience with incident management, root cause analysis, and operational governance.
Strong understanding of cloud technologies, APIs, middleware, and enterprise integrations.
Experience working in Agile and ITIL-based operational environments.
Strong collaboration skills and ability to work with teams of people of varying skill level.
10 years of experience, may have supervisory or lead experience.

Nice To Haves

Salesforce Administration
Apex troubleshooting
Lightning Web Components (LWC)
Salesforce Flows
SOQL/SOSL
Salesforce security model
Salesforce Shield
Data Loader
Salesforce DX
MuleSoft
REST/SOAP APIs
AWS cloud services
ETL tools
Event-driven architecture
OAuth/SAML/SSO
CI/CD pipelines, such as jenkins
ServiceNow
Splunk
Dynatrace
AppDynamics
Incident management tools
Log analysis and monitoring platforms
Salesforce Administrator certification
Salesforce Platform Developer certification
Salesforce Application Architect certification
ITIL Foundation certification
MuleSoft Certifications
AWS Certifications
Security-related certifications
Experience supporting Department of State IT operations.

Responsibilities

Lead day-to-day Salesforce production support activities across enterprise environments.
Ensure platform availability, operational stability, and SLA compliance.
Manage incident response, escalation handling, and issue resolution.
Coordinate major incidents, bridge calls, and stakeholder communications.
Monitor production systems, integrations, interfaces, and batch processes.
Troubleshoot complex applications, integration, and data issues.
Perform root cause analysis (RCA) and implement permanent corrective actions.
Support on-call operations and critical production support activities.
Drive continuous operational improvement initiatives to reduce recurring incidents.
Provide operational support for Service Cloud, Experience Cloud, Lightning applications, Apex jobs and scheduled batch processes, Salesforce Flows and automation, User provisioning and security administration, and Data management and migration activities.
Responsibilities include log analysis and troubleshooting, performance tuning and optimization, data correction and validation, production defect resolution, and environmental support and coordination.
Support enterprise integration between Salesforce and external systems.
Monitor and troubleshoot APIs, middleware, and cloud integrations.
Resolve interface failures, synchronization issues, and data inconsistencies.
Coordinate with integration, infrastructure, and vendor teams.
Support MuleSoft, REST/SOAP APIs, AWS services, ETL processes, and event-driven integrations.
Analyze integration logs, payloads, and transaction failures.
Manage Salesforce security administration, including profiles, permission sets, role hierarchy, and field-level security.
Support identity and access management (IAM), MFA, SSO, OAuth, and SAML integrations.
Monitor and investigate security incidents, suspicious activities, and unauthorized access.
Review audit logs and support cybersecurity operations activities.
Ensure compliance with enterprise security standards, policies, and regulatory requirements.
Support vulnerability remediation and security risk mitigation activities.
Coordinate with cybersecurity, compliance, and audit teams.
Support secure API, middleware, and cloud integration practices.
Manage certificate renewals, secret management, and authentication configurations.
Enforce change management and segregation of duties controls.
Participate in security reviews, CAB meetings, and operational governance processes.
Coordinate production deployments and release activities.
Validate release readiness and post-deployment stability.
Support rollback planning and deployment issue resolution.
Ensure compliance with change management procedures and operational controls.
Review production changes for security and operational impact.
Implement and maintain monitoring, alerting, and operational dashboards.
Track system health, operational KPIs, and incident trends.
Improve support processes, automation, and operational documentation.
Maintain runbooks, troubleshooting guides, and knowledge base articles.
Drive process standardization and operational best practices.
Lead and mentor support analysts, administrators, and technical teams.
Coordinate offshore and cross-functional support teams.
Review ticket quality, operational processes, and technical solutions.
Collaborate with business stakeholders, enterprise architects, developers, infrastructure teams, and vendors.
Provide technical guidance and operational leadership during critical incidents and production events.