Salesforce Technical BA

Somerset Staffing • Hartford, CT

17h

About The Position

We are seeking a skilled Salesforce Technical Business Analyst with over 5 years of experience to join our team. The ideal candidate will be responsible for gathering requirements for Salesforce applications, including the web services layer and data mapping. Experience with SAFe, Agile/Scrum methodologies, and managing backlogs for enterprise applications is essential. This role involves creating roadmaps, gathering requirements for backend web services, microservices, APIs, and managing data mapping from source systems to web services and vice versa. A strong background in the healthcare payer industry, specifically with Claims, Operations in Medicaid, Medicare, or Commercial business domains, is required. The position also requires driving User Acceptance Testing (UAT), stakeholder engagement, and cross-functional delivery. The ability to demo Salesforce applications and train end-users is crucial.

Requirements

• 5+ years of experience as a Salesforce Technical BA.
• Experience gathering requirements for Salesforce apps.
• Experience gathering requirements for the web services layer.
• Experience with data mapping.
• Experience with SAFe, Agile/Scrum product delivery initiatives.
• Experience gathering requirements and managing backlogs for enterprise applications.
• Experience creating the roadmap.
• Experience gathering requirements for backend web services, microservices, APIs.
• Healthcare payer experience, including Claims, Operations in Medicaid, Medicare, or Commercial business domain experience.
• Experience driving UAT.
• Experience with stakeholder engagement.
• Experience with cross-functional delivery.
• Ability to demo the Salesforce application.
• Ability to train end users to use the application.
• Technical Knowledge: Salesforce Health Cloud experience.
• Experience with API-based integrations and microservices architectures.
• Understanding of data mapping, transformation rules, and system integration requirements.
• Familiarity with cloud platforms and modern architecture patterns.
• Knowledge of workflow management, business rules engines, routing, and automation solutions.
• Business Skills: Strong requirements elicitation and facilitation capabilities.
• Excellent stakeholder management and communication skills.
• Ability to translate complex business needs into Epics, Features and User Stories.
• Strong analytical, problem-solving, and decision-making skills.
• Salesforce certifications.

Nice To Haves

• Data Cloud experience a plus but not required.
• Experience supporting healthcare claims workflows, adjudication, inventory management, or workflow orchestration solutions.

Responsibilities

• Gather requirements for Salesforce applications, including the web services layer and data mapping.
• Gather requirements for backend web services, microservices, and APIs.
• Perform data mapping from source systems to web services and from web services to Salesforce.
• Create roadmaps for Salesforce initiatives.
• Manage backlogs for enterprise applications.
• Drive User Acceptance Testing (UAT).
• Engage with stakeholders and facilitate cross-functional delivery.
• Demo Salesforce applications to stakeholders.
• Train end-users on how to use the Salesforce application.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed