Salesforce Technical Architect - Miami, FL

City National Bank of Florida•Coral Gables, FL

About The Position

The Salesforce Technical Architect is the senior technical authority for the Bank's Salesforce platform, responsible for its technical architecture, code quality, and engineering practices. This role oversees the platform's technical design, including Apex, Lightning Web Components, solution architecture, and integration patterns. It also contributes design input on the data model and sharing/security model, which are managed by the Salesforce administration team. The role translates business requirements and Enterprise Architecture standards into buildable, maintainable, and well-governed technical solutions. The platform encompasses Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud (FSC), as well as custom development and integration for nCino for Loan Origination (LOS). Additionally, the role manages Salesforce DevOps, including source-driven development, branching strategies, CI/CD pipelines, code analysis, automated testing, environment management, and metadata governance. A key responsibility is the adoption and governance of AI-assisted development tools like Claude Code. This position combines hands-on technical leadership with people management, leading and developing a team of Salesforce developers, setting engineering standards, reviewing designs and code, and directing vendor/contractor work. The incumbent is accountable for the platform's technical health, scalability, performance, supportability, and compliance with the Bank's Enterprise Architecture, Information Security, and Regulatory Excellence requirements. Hands-on technical depth in Salesforce Marketing Cloud is a significant advantage.

Requirements

8-10 years of hands-on software engineering experience.
Minimum of six years designing and building on the Salesforce Platform in a pro-code capacity (Apex, Lightning Web Components, SOQL, and platform APIs).
5-7 years experience as technical lead or architect for a Salesforce org of comparable scale and complexity, holding technical design authority and owning code review and engineering standards for a development team.
Experience leading, mentoring, or supervising a team of software developers, including technical work.
Hands-on Salesforce DevOps experience: source-driven development with Salesforce DX, Git-based branching and merge strategy, automated CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, Copado, or Gearset), static code analysis, and automated test frameworks.
Experience delivering Salesforce integrations to enterprise systems of record through an API management or integration platform, including event-driven, bulk, and near real-time data patterns.
Demonstrated use of AI-assisted development tooling, such as Claude Code or a comparable generative AI coding assistant, in a professional software delivery environment.
Experience in banking, financial services, or another regulated industry, working within formal change management, audit, and information security control frameworks.
Hands-on experience with Financial Services Cloud (FSC) and with nCino, including configuration and pro-code extension of the nCino Loan Origination System, and management of nCino release upgrades.

Nice To Haves

Hands on technical depth in Salesforce Marketing Cloud is a significant advantage.
Hands on Salesforce Marketing Cloud development experience, including AMPscript, Server Side JavaScript, SQL activities, data extensions, Journey Builder, and Marketing Cloud APIs or Marketing Cloud Connect.
Salesforce Certified Platform Developer II
Salesforce Certified Application Architect (or the underlying Data Architect and Sharing and Visibility Architect certifications)
Salesforce Certified System Architect
Salesforce Certified JavaScript Developer I
Salesforce Certified Marketing Cloud Developer
Salesforce Financial Services Cloud Accredited Professional
nCino platform certification, for example nCino Certified Professional

Responsibilities

Serve as the technical design authority for the Salesforce platform, owning end-to-end technical architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud (FSC), ensuring designs conform to approved Architecture Decision Records (ADRs) and Enterprise Architecture standards.
Lead all pro-code development on the platform, including Apex, Lightning Web Components, SOQL and SOSL optimization, Platform Events, asynchronous processing, and legacy Visualforce remediation, establishing coding standards, design patterns, and reusable frameworks.
Own and continuously improve Salesforce DevOps practices, including source-driven development with Salesforce DX, Git branching and merge strategy, automated CI/CD pipelines, metadata governance, static code analysis, automated test execution, and scratch org and sandbox lifecycle management.
Define and enforce release management for the platform, including environment strategy, deployment automation, rollback procedures, release documentation, and separation of duties controls.
Perform and approve design and code reviews for all internal and vendor-delivered work, gating promotion to higher environments based on adherence to coding standards, test coverage, security requirements, and performance criteria.
Design and govern Salesforce integration architecture in coordination with the Integration team, including API-led patterns mediated through the enterprise integration platform, event-driven integration, and bulk and streaming data flows.
Partner with the Salesforce administration team on the platform's data model and its sharing, visibility, and security architecture, providing technical design input and review on profiles, permission sets, field-level security, encryption, and least privilege access.
Monitor and tune application-level performance across the platform, including Apex execution, query efficiency, governor limit consumption, and integration throughput, and maintain a prioritized technical debt remediation roadmap.
Partner with the Salesforce administration team on org capacity monitoring (API request volumes, data/file storage, license utilization), providing technical analysis and remediation options.
Provide technical leadership for Marketing Cloud development, including data extensions, AMPscript and Server-Side JavaScript, Journey Builder configuration, and Marketing Cloud Connect or API-based integration.
Contribute technical input to platform roadmaps and delivery planning, supplying solution options, effort estimates, and sequencing considerations.
Evaluate Salesforce seasonal releases, nCino release upgrades, AppExchange packages, and new platform capabilities (including AI features) for technical fit and risk, presenting recommendations through the Bank's architecture governance process.
Identify opportunities to eliminate manual effort and automate remediation of recurring issues to improve operational stability, observability, and supportability.
Direct the technical work of vendor, contractor, and systems integrator resources, reviewing deliverables against standards, validating effort, and escalating gaps.
Establish and maintain the platform's technical documentation baseline, including architecture diagrams, ADRs, integration specifications, runbooks, and developer onboarding materials.
Represent the Salesforce platform in the Enterprise Architecture Committee (EAC) and other governance forums, presenting designs and responding to inquiries.
Provide licensing, tooling, environment, and effort estimates for platform budgeting, capacity forecasting, and vendor engagement scoping.
Advise the Product team on technical design for the nCino Loan Origination System, including extension patterns, integration touchpoints, upgrade impact, and regression testing.
Establish and govern the team's AI-assisted development practice, including approved tools, standards for context engineering and prompts, mandatory human review of AI-generated code, and controls for data handling, licensing, and intellectual property.