Salesforce Specialist

Evident•Waltham, MA

2d•$62,000 - $78,000•Onsite

About The Position

At Evident, we deliver optical technology that pushes the limits of scientific discovery. Through advanced microscopy solutions, we help researchers and innovators illuminate the unseen. Evident supplies advanced solutions that help make the world safer and healthier. Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products—we are pioneers. The Salesforce Specialist, Global CRM will be a key role in the Global Sales Operation team to drive Evident’s commercial engine excellence. This role will support the global CRM integration and harmonization, as well as the continuous improvement of business processes for the entire customer lifecycle management in CRM. This role will be the liaison between Sales, IT and other commercial functions to establish a standard process to manage and prioritize CRM end-user requests. The specialist will also lead the CRM business process harmonization across regions of the microscopy business, to ensure effective pipeline management, demand generation, and other processes (e.g., case management) are rigorously followed by the commercial team. The ideal candidate is a self-starter with deep knowledge in Salesforce (CRM) and can lead cross-functional projects to ensure the on-time delivery of desired outcomes.

Requirements

Bachelor’s degree in Science, Engineering, Business or a related field, or experience that gives the same learning
4+ years of progressive and tangible experience in business process improvement, CRM management, sales, sales management in life science and/or healthcare businesses
Collaborative communication and influencing skills
Demonstrable success in cross-functional projects in a global environment.
Ability to manage multiple projects in a fast-paced, global environment with great attention to details
Proficient knowledge of the CRM system (Salesforce) and working knowledge of critical CRM technical terminologies
Strong knowledge in opportunity-quote-case business process in Salesforce with real-life experiences
Analytical mindset with a data-driven approach to decision-making

Responsibilities

Offers general overall support to the sales team in the CRM environment
Facilitates the continued development of SOPs and training materials
Supports the enhancement and change requests process
Manages changes on a variety of CRM-related requests, i.e., Quote Templates, Territory Management, etc.
Assists with inquiries, onboarding and troubleshooting as needed
Stay current with industry best practices and technologies, explore, and propose technical solutions to continuously improve sales team’s productivity.