Salesforce Operations Specialist

Internet Security Research Group•Minneapolis, MN

3d•Remote

About The Position

Our mission at ISRG is to reduce financial, technological, and educational barriers to secure communication over the Internet. We operate three projects (Let’s Encrypt, Prossimo, and Divvi Up) that improve the security and privacy of billions of people using the Internet. ISRG was founded 12 years ago. Throughout our history, we’ve grown and diversified our revenue to respond to evolving needs and ambitions within our organization. We are a small team so we seek opportunities to leverage efficiency and automation. The team is in the process of evolving operationally and Salesforce improvements are a core part of that. We are seeking a Salesforce Operations Specialist to join our Advancement team. This role is built for a detail-oriented operations professional who understands that clean, accurate data is the foundation of effective nonprofit fundraising and who takes genuine pride in maintaining it. You will own the systems and processes that keep our donor data healthy, our gift records compliant, and our team equipped with the reporting they need to make good decisions. This is a highly independent role with meaningful scope: you'll work across Salesforce Nonprofit Success Pack, our accounting systems, and several third-party giving platforms and integrations to keep everything running smoothly. The right candidate will bring creativity, acuity, and a systems-oriented mindset. You should be comfortable building processes from the ground up, collaborating across teams, and ensuring that our communications are effective and efficient. This job description is not intended to be an exhaustive list of duties and responsibilities. Responsibilities may evolve over time based on team or organizational needs.

Requirements

5+ years of professional experience in Salesforce database work
Demonstrated experience evolving a Salesforce instance
Demonstrated ability to leverage Salesforce data for business insight
Meticulousness around data integrity
Systems-oriented thinker who eliminates inefficiencies
Skilled at managing multiple priorities; strong organization skills
Excellent spoken and written communication skills
Collaborative mindset; lending a hand to get the highest priority work done even if it’s not usually on your plate

Nice To Haves

Systems management experience for Notion, Donorbox, Shopify, BoldSign, and Sage Intacct
Specific experience with the Salesforce Nonprofit Success Pack
Experience developing and maintaining Standard Operating Procedures (SOPs)

Responsibilities

Own the systems and processes that keep donor data healthy.
Ensure gift records are compliant.
Equip the team with the reporting they need to make good decisions.
Work across Salesforce Nonprofit Success Pack, accounting systems, and third-party giving platforms and integrations.
Build processes from the ground up.
Collaborate across teams.
Ensure communications are effective and efficient.