Salesforce Production Operations Manager

U.S. Bank • Minneapolis, MN

3d • $133,365 - $156,900 • Hybrid

About The Position

The Production Operations Manager will lead a high-performing team responsible for end-user support, incident management, and defect triage across critical platforms including Salesforce, nCino, and PrecisionLender. This leader will provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement across the support lifecycle. The role requires strong partnership and collaboration across a broad stakeholder landscape, including internal Product, Technology, Risk, and Business leaders, as well as external partners and vendors, to identify trends, prioritize enhancements, and deliver scalable solutions that improve user experience and platform performance. The Production Operations Manager will translate operational insights into data-driven recommendations, influencing enterprise decision-making and investment priorities. This person will be responsible for developing team capability and building organizational strength, fostering a culture of accountability, continuous learning, and career growth. The ideal candidate brings deep experience in production support and software delivery, along with strong knowledge of banking processes, enabling alignment between business workflows and technology solutions.

Requirements

• Bachelor's degree, or equivalent work experience
• 10 or more years of experience with developing and implementing applications
• Eight or more years of experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications

Nice To Haves

• Proven experience leading teams in Production Operations, Technology Operations, or similar support organizations
• Strong understanding of enterprise SDLC, incident management frameworks, and production support models
• Demonstrated ability to work across both technical teams and business stakeholders
• Experience supporting Salesforce or similar CRM platforms in a large-scale environment
• Data-driven mindset with a focus on continuous improvement and operational excellence

Responsibilities

• Lead a high-performing team responsible for end-user support, incident management, and defect triage across critical platforms including Salesforce, nCino, and PrecisionLender.
• Provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement across the support lifecycle.
• Partner and collaborate across a broad stakeholder landscape, including internal Product, Technology, Risk, and Business leaders, as well as external partners and vendors, to identify trends, prioritize enhancements, and deliver scalable solutions that improve user experience and platform performance.
• Translate operational insights into data-driven recommendations, influencing enterprise decision-making and investment priorities.
• Develop team capability and build organizational strength, fostering a culture of accountability, continuous learning, and career growth.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior