Service Delivery Center, Customer - Senior Analyst

EY•Alpharetta, GA

1d•Hybrid

About The Position

Ernst & Young LLP (EY) is the only professional services firm with a separate business unit (FSO) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based financial services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team! As a member of the Salesforce Solutions Delivery Team you will collaborate on challenging projects that enable you to have a real economic impact for our clients and communities — and your career. Our integrated, issues-based approach to service delivery means your work will span all types of clients dealing with complex issues across a wide range of industries. As part of this team, you’ll join talented individuals who have deep industry, product and client knowledge. We focus on two distinct areas: We help clients develop strategies to drive transformational change. We provide strategy through execution. We help define business strategy for our clients and bring those strategies to life, realizing actual value to achieve new levels of business performance. We help clients improve their business processes to drive business outcomes. We help finance functions keep pace with evolving business priorities; sales and marketing teams attract and retain valuable customer relationships; internal audit functions become more relevant to the business; and supply chains deliver lower costs, more revenue and better shareholder value. We help design and implement the technologies that drive business performance. We help our clients make sense of all of the existing and emerging technologies available and enable them to use it to their advantage.

Requirements

A bachelor's degree in business, computer science, engineering, information systems or related technology majors, or related field preferred
Three to five years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing
An interest in software configuration, development, workflow and process design, analysis and quality assurance
Two years of experience with implementing technology solutions using Agile and Waterfall methodologies
Two years of experience with analyzing and solving problems of a complex nature and working with business, management and technology concepts
Experience with Salesforce, other ERP solutions or cloud-based technologies such as Azure or AWS is a plus
Experience with Salesforce configurations, Workflows, Plugins, Javascript
Experience with Salesforce integrations and data migrations
Experience with Salesforce third party applications, tools and data adaptors
Demonstrated project management, teaming, organizational, analytical and problem-solving skills
Experience working in a shared services function and environment a plus
The ability and willingness to travel up to 50% of the time
A driver’s license valid in the US

Nice To Haves

Intellectually curious people with a passion for finding new and innovative ways to make things better.
Self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view.

Responsibilities

Participate in all delivery phases of Salesforce Solution deployments
Work on Salesforce CRM configurations and customizations
Work on Salesforce CRM integrations and data migrations
Work in agile and sure step methodologies
Lead teams according to the assigned development feature
Provide feedback to team members based on the requirement specifications and design documents
Provide reviews of code and unit tests
Develop requirements specifications and design documents
Create use cases for business process flows
Document design workshop deliverables
Complete configuration documents
Conduct unit tests and analyze results to confirm that developed code meets requirements
Support user acceptance testing and defect resolution
Develop training and communications materials to drive user adoption
Support the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Salesforce Competency within the Service Delivery Center

Benefits

Competitive compensation package
Medical and dental coverage
Pension and 401(k) plans
A minimum of three weeks of vacation plus ten observed holidays and three paid personal days
A range of programs and benefits designed to support your physical, financial and social well-being
Support and coaching from some of the most engaging colleagues in the industry
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence