Senior Analyst, Customer Service (Onsite Miami)

RTX•Opa-locka, FL

5d•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Requirements

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
Previous experience performing Data Entry to input & retrieve information
Previous experience in a customer facing role
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External Customers
Previous experience using SAP
Able to effectively manage multiple priorities in a fast-paced and dynamic environment
Skilled in risk-based decision making to address moderately complex problems
Proficient in Microsoft Office applications (Excel, Word, and PowerPoint)
Ability to display exceptional written and oral communication skills
Prior Aerospace MRO experience

Responsibilities

Performs duties related to overall Customer Service
Serve as customer interface on product status and deliveries
Maintain records of customer communications and documentation in support of proper traceability, and to ensure timely response to all inquiries
Document customer needs and concerns to identify patterns and maintain customer quality satisfaction
Be the focal point between the customer and all other supporting function
Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.
Performs Order Administration duties using SAP including, but not limited to: Data Entry, Service estimate editing & submission, Delivery/Shipment creation
Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is complete

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Annual short-term and/or long-term incentive compensation programs