Customer Service Analyst
About The Position
The Customer Service Analyst plays a critical role in supporting our by ensuring accurate order execution, issue resolution, and data driven insight across the customer lifecycle. This role bridges customer service operations with analytical support—owning day to day service execution while producing meaningful reports, trend analysis, and insights that improve performance, service levels, and customer satisfaction. This is not a call centre role. It is best suited to someone who thrives in a fast paced, detail oriented environment and enjoys solving problems, working with data, and supporting internal teams to deliver a seamless customer experience. This position is a replacement hire created to support continuity within the Customer Service function following an internal promotion.
Requirements
- Post secondary education in Business, Operations, Analytics, or a related field
- 2–4 years of experience in customer service, operations, or analytical roles
- Strong proficiency in Microsoft Excel (pivot tables, formulas)
- Experience working with CRM, ERP, or order management systems
- Excellent attention to detail with strong organizational and time management skills
- Confident communicator, able to work across departments and with external partners
Nice To Haves
- Power BI or Tableau experience considered an asset
Responsibilities
- Own end to end order support from receipt through delivery, ensuring accuracy in pricing, quantities, inventory allocation, and documentation
- Monitor order flow, proactively identifying risks related to delays, shortages, or service disruptions
- Act as a primary liaison between customers, Operations, Purchasing, and 3PL partners
- Resolve order issues, discrepancies, and service exceptions efficiently and professionally
- Prepare weekly, monthly, and ad hoc reports related to order accuracy, OTIF performance, service trends, and customer activity
- Identify recurring service issues or process gaps and provide data backed recommendations
- Maintain accurate records and KPI tracking within internal systems
- Ensure all customer documentation (invoices, pricing files, program letters, compliance records) is accurate and audit ready
- Support continuous improvement initiatives by identifying opportunities to streamline service workflows
- Assist with special projects, and cross functional initiatives as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
