Bilingual Customer Service Analyst

Medavie•Moncton, PE

1d•Remote

About The Position

The Medical Authorization Centre (MAC) within Federal Administered Programs is a center of expertise specializing in the authorization and reimbursement of health benefits. As a Medical Authorization Centre Analyst, you are on the front line receiving health related incoming calls, faxes, mail and web based requests from health care professionals. In this role, you will ensure all necessary information is obtained to process the authorization requests and resolve issues. The Medical Authorization Centre offers a consistent schedule with a shift between the hours of 12:00 pm and 8:30 pm Atlantic Time, no weekends!

Requirements

The ability to review, analyze and process requests from health care professionals as per established criteria
You are a good communicator – through email and phone, you are clear, concise and friendly
The ability to organize work and information to ensure requests are processed accurately and efficiently
Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication
The ability to work quickly and accurately under pressure of time restraints
You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
The ability to work on your own and as a team member
Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
You can handle the good and challenging calls/cases
You are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environment
Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Responsibilities

Respond to requests related to health care benefits, program eligibility, and other general inquiries
Are committed to excellence in customer service; providing the highest level of dedication in all service areas
Liaise directly with medical consultant(s) and health care professionals for clarifications on requests

Benefits

Comprehensive health and dental plan that is 100% employer paid effective on your first day
Permanent full-time position with opportunity to grow in a well-established organization.
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus which recognizes your contribution to our success.
In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
We offer an extensive virtual paid training program, ensuring you are prepared for your new career
Opportunities for career development and advancement
Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts
We will be providing the necessary equipment you will need to get started
A diverse team of colleagues with multiple fields of expertise