Salesforce Solutions Architect

ExecRecruitment • Lansing, MI

4d

About The Position

This position functions as a Salesforce Application Architect within the Michigan Department of Health and Human Services (MDHHS), supporting the modernization and ongoing operations of critical Child Welfare and State Hospital systems, including MiSACWIS and CCWIS. These systems support services for vulnerable children and families across Michigan and require high availability, scalability, and compliance with state and federal standards. The architect leads the design, development, and implementation of enterprise-grade Salesforce solutions, maintaining architectural integrity, optimizing the platform, and aligning solutions with MDHHS’s strategic and operational goals. The work includes transitioning legacy systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning.

The role provides technical direction for MDHHS Child Welfare applications and supports 24/7 operations of Tier 2 applications such as MiSACWIS, which serve more than 8,000 users across state and private agencies. It also involves ensuring secure application development lifecycle practices, security and performance, and compliance with regulatory and agency standards. The position provides technical leadership to development teams, state employees, contractors, agency stakeholders, and external groups.

Requirements

• Bachelor’s degree.
• At least 5 years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders.
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals.
• Ability to communicate technical concepts clearly and effectively to technical and non-technical audiences.
• Two to three Salesforce certifications.
• At least 5 years of hands-on experience with Salesforce, SQL, Java, and web services development.

Nice To Haves

• Salesforce Architect certification.
• Experience working on enterprise-level implementations.
• Database-related certifications.
• At least 5 years of experience working in Agile development environments.
• Strong experience with Oracle SQL development, including query execution and performance tuning.
• Experience with DevOps practices, including automated builds, regression and smoke testing, and multi-environment deployments.
• Demonstrated ability to troubleshoot complex system issues and provide technical guidance and leadership to development teams.

Responsibilities

• Lead end-to-end architecture and technical design of Salesforce solutions for case management, field service operations, and user engagement.
• Conduct Salesforce org health checks and platform assessments, and provide actionable recommendations based on Salesforce best practices.
• Participate in Design & Discovery sessions and promote adoption of Salesforce’s Well-Architected Framework.
• Provide technical leadership and mentorship to development teams, including state employees and contractors.
• Collaborate with business analysts, product owners, and stakeholders to translate business requirements into scalable, maintainable Salesforce solutions.
• Oversee proof-of-concepts to validate technical feasibility and business value.
• Ensure secure application development lifecycle practices are followed throughout development and deployment.
• Set the technical direction for MDHHS Child Welfare applications and support 24/7 operations of Tier 2 applications such as MiSACWIS.
• Ensure compliance with security, performance, and regulatory standards.
• Design, develop, test, and document technical software solutions; solve system design and programming issues.
• Integrate and enhance solutions to meet agency business plans, using development tools and State of Michigan approved or supported technologies.
• Plan and coordinate system integration across the business area, external partners, state agencies, and hosting platforms.
• Design and implement application security in compliance with State of Michigan policies.
• Lead and direct impact analysis of legislative, user-requested, governmental-process, and business-process changes.
• Review and approve technical review meeting materials, approval-session materials, application demonstrations, technical design strategies, and required technical deliverables.
• Ensure application designs adhere to State and agency policies, standards, and guidelines, including system engineering methodology requirements.
• Provide technical leadership to application development teams, the agency, and external groups.
• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness and schedules.
• Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments, including coordinating, creating, approving, and monitoring required work items.
• Make technical recommendations or decisions about Bridges application changes based on user requirements; plan coordination, development, testing, and integration of systems and data with Bridges.
• Research and evaluate technology relevant to business strategy; maintain current knowledge of programming techniques consistent with DTMB technology standards.
• Recommend configuration management tool best practices and identify, share, and recommend improvements to tools and technology for development teams and technical support staff.

Benefits

• Comprehensive health coverage.
• 401(k) program.
• Immediate Green Card processing support, if required.
• Multi-year opportunities and room to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior