Salesforce Software Engineer

Mass General Brigham•Somerville, MA

8d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position will serve on our Digital Patient Experience team and will be a key member of our CRM Platform Management team focused on Salesforce HealthCloud solutions. The Software Engineer is vital to the team and will implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.

Requirements

Bachelor's Degree Computer Science required
Bachelor's Degree Related Field of Study required
MGB can consider and review, experience in lieu of a degree for this role
Experience as a systems engineer or related position 3-5 years required
Proficient in administering enterprise systems and platforms.
Strong understanding of networking concepts, firewalls, and load balancers.
Strong understanding of data structure and database systems.
Intermediate scripting and automation skills to streamline operational tasks.
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
Ability to analyze and troubleshoot complex system and application issues.
Experience with system monitoring tools and interpreting performance data.
Understanding of system security concepts and the implementation of security-leading practices.
Effective collaboration and communication skills across technical and non-technical teams.
Experience with Object Oriented Programming Languages: Java experience required
Experience developing Integration Web Services with RESTful and SOAP protocols.
Experience with APIs, Integration principles (ideally including Epic).

Nice To Haves

Salesforce Developer Certifications Preferred: Platform Developer 1, Platform Developer 2, Javascript Certified Developer
Salesforce Administrator Certifications Preferred: Administrator 201, Administrator 301 preferred.
Experience with .NET Core, C#, React, MVC, HTML/JavaScript/Ajax, and XML preferred.
Experience with the Lightning Framework and the creation of Lightning Web Components
Experience with responsive UI design utilizing frameworks like Bootstrap preferred.
Experience with Relational Database design and development using MS SQL Server.
Proficiency with developing reports is desired.
Experience with Visual Studio, Visual Studio Code, Team Foundation Server, Azure Dev Ops, and SharePoint is desired.
Experience with Agile, Scrum or CMMI software development methodologies is desired.

Responsibilities

Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
Monitor and optimize platform performance, availability, and capacity.
Troubleshoot and resolve complex platform issues across multiple environments.
Develop and maintain automation scripts and tools to improve operational efficiency.
Contribute to the design and implementation of new platforms and services.
Participate in platform upgrades, migrations, and patch management.
Support security hardening and vulnerability remediation efforts.
Collaborate with cross-functional teams to support business and technical projects.