Software Engineer II - Salesforce
About The Position
WGU is seeking a passionate Salesforce Engineer to join the Student Lifecycle Services engineering team. This role will focus on a large, complex Salesforce org that supports the entire student journey, from enrollment to graduation. The platform includes over 300 flows, 2000+ Apex classes, and integrates with systems like Banner (SIS), ServiceNow, and Kafka, serving thousands of internal users daily. The engineer will be responsible for building and maintaining automation, integrations, and platform capabilities to support over 150,000 students. The work directly impacts student success in areas such as enrollment, financial aid processing, and mentor connections. The team utilizes Copado for CI/CD, follows a trigger framework pattern, and deploys through a structured promotion pipeline, valuing readable, testable code. The Salesforce engineering team is part of WGU's Ed Tech Engineering organization, collaborating with Product, Marketing, Operations, Enrollment, and Student Services stakeholders, and practices Agile (Scrum). This is a full-time, in-office position requiring 5 days per week in Salt Lake City.
Requirements
- 4–6 years of software development experience, with at least 2 years of hands-on Salesforce development with significant Apex experience
- Bachelor’s Degree in Computer Science, Information Technology, or a related field
- Strong command of async Apex patterns — you've designed Batch/Queueable/Schedulable jobs, not just modified them
- Experience building REST integrations (inbound and outbound) with proper error handling
- Understanding of Platform Events or Change Data Capture
- Proficiency in SOQL optimization (selective queries, relationship queries, aggregate patterns)
- Experience with LWC development (composition patterns, Jest testing)
- Track record of owning code quality (leading reviews, establishing test patterns)
- Ability to make and defend technical design decisions
- Proficiency in at least one general-purpose language beyond Apex (Java, TypeScript, Python, or C#)
- Experience with software design patterns (Repository, Factory, Strategy, Observer) applied in any language — not just Salesforce-specific implementations
- Understanding of event-driven architecture concepts independent of Salesforce Platform Events (Kafka, RabbitMQ, SNS/SQS, or similar)
- Experience with API design principles (RESTful conventions, versioning, error contracts) beyond just "making callouts work"
Nice To Haves
- Salesforce Platform Developer II certification (strong signal)
- Experience with Copado (promotions, quality gates, conflict resolution)
- Experience integrating Salesforce with ERP/SIS systems (Banner, PeopleSoft, or similar)
- Experience with Kafka, MuleSoft, or other middleware/event streaming platforms
- JavaScript Developer I certification
- Experience mentoring other engineers
- Experience with a modern web framework outside Salesforce (React, Angular, Vue, NestJS)
- Exposure to cloud services (AWS, GCP, or Azure) — even at a conceptual level
- Experience with containerization or microservice patterns
Responsibilities
- Design and implement complex features end-to-end (from requirements through deployment)
- Architect async solutions (Batch, Queueable, Schedulable) from scratch — including retry logic, error handling, and transaction boundary management
- Build and maintain integrations with external systems (Banner, ServiceNow, and others via REST/SOAP)
- Design Platform Event and Change Data Capture patterns for decoupled processing
- Own code quality for your team — drive reviews, test strategy, and technical debt conversations
- Make technical design decisions within your team's scope without needing approval
- Mentor SE I engineers through code reviews, pairing, and design discussions
- Troubleshoot complex cross-system issues (tracing failures through async handoffs and integration boundaries)
- Build custom LWC components for internal tools and Experience Cloud
- Drive improvements to the team's Copado pipeline (quality gates, conflict resolution, environment strategy)
Benefits
- bonuses
- medical, dental, vision, telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
