Salesforce Service Delivery Developer

Iron Mountain • Massachusetts - Remote, MA

1d • $107,500 - $143,300 • Remote

About The Position

Iron Mountain is seeking a hands-on Salesforce developer to join its Salesforce platform support Operations (Service Delivery) team. The role maintains and enhances core platform operations, addresses production challenges, collaborates across Scrum teams, and delivers solutions using Sales, Service, and Revenue Cloud modules. The position is fully remote in the United States.

Requirements

• At least 3 years of experience with Salesforce Cloud components, specifically Sales, Service, and Revenue Cloud.
• Strong knowledge of Apex, Visualforce, Lightning UI/components, web service APIs, and performance optimization within governor limits.
• Proven analytical and problem-solving skills, with a strong background in production support and business operation recovery.
• Exceptional communication, presentation, and relationship-building skills across all management levels.
• BS/BA degree in Computer Science, Information Technology, Information Security, or equivalent experience.
• U.S. citizenship and residence in the U.S. mainland; visa sponsorship is not available.

Responsibilities

• Monitor ServiceNow queues and resolve platform issues within target SLAs to ensure continuous system availability.
• Partner with Scrum teams and Product Owners to estimate, design, and onboard new platform features and minor enhancements.
• Develop custom Apex, Visualforce, and Lightning components while following design patterns, exception-handling practices, and Salesforce governor limits.
• Coordinate with centralized release management teams to support safe deployments.
• Build and maintain productive relationships with business stakeholders and partners across enterprise Salesforce user groups, communicating with management at all levels during issues or escalations.

Benefits

• Comprehensive health, wellness, and retirement plans beginning on the first day of employment.
• Flexible vacation plan and flexible schedules.
• Ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
• Competitive salary commensurate with experience and a comprehensive company-wide benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level