Salesforce Service Cloud and Field Service Lightning Solution Architect
About The Position
We are seeking a skilled Salesforce Service Cloud and Field Service Lightning Solution Architect to join our team. The ideal candidate will have experience working in a business-facing role, leveraging out-of-the-box Salesforce capabilities to meet business needs while minimizing system customizations. You will focus on understanding Otis business needs and designing solutions using Salesforce technology to meet those needs. This role will be a key partner with business product owners and Salesforce solution SMEs to design simple, scalable solutions and lead deployments globally. You will work closely with business product owners to gather requirements, design custom solutions, and ensure that the Salesforce platform meets the organization's goals and objectives.
Requirements
- Bachelor’s in Computer Science, IT, or related field
- Salesforce Lightning BA certification (required)
- Salesforce Solution Architect experience (Service Cloud & Field Service)
- Expertise in scalable, business-aligned solution design
- Strong stakeholder management and communication skills
- Business-facing experience with Service Cloud & Field Service
- Experience with Agile tools (Azure DevOps preferred)
- Solid understanding of Agile methodology
- Applicants must have authorization to work in the U.S. now and in the future without sponsorship.
Nice To Haves
- Agile/Scrum certifications (preferred)
- Salesforce Service Cloud Solution Architect cert (preferred)
- Salesforce Field Service Solution Architect cert (preferred)
- Product management experience (backlog prioritization)
- Multilingual (EN/FR/DE/IT/ES) a plus
Responsibilities
- Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities.
- Achieve measurable reductions in call center talk time and improve the efficiency of assigning work to field staff.
- Lead the deployment of Salesforce Field Service Lightning to multiple countries, ensuring smooth, on-time rollouts with improvement to business operations.
- Protect the product and implement standard business processes and practices across all locations with minimal local requirements.
- Partner with business product owners and Salesforce solution SMEs to design simple, scalable solutions that meet business needs and support evolving operational requirements.
- Maintain adherence to a goal of less than 20% system customization, maximizing out-of-the-box Salesforce functionality.
- Continuously assess and optimize the Salesforce platform, providing ongoing support for enhancements, training, and system improvements.
Benefits
- 401(k) plan with a generous company match
- Automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance programs
- Wellness incentive programs
- Life insurance
- Disability coverage
- Voluntary benefits, including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Service anniversaries recognition
- Spot performance bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
